Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Helen Lee

ST IVES,New South Wales

Summary

More than 5 years total volunteering experience at St Vincent De Paul Society retail shop and Monika's Doggie Rescue.

Strong and confident communication skills enable effective interaction with customers and team members, making them feel valued.

Results-driven individual with a passion for providing outstanding customer service and enhancing the shopping experience.

Experienced in the retail industry, including product promotion and sales techniques, with an ability to upsell and assist customers in making informed purchasing decisions.

Strongly values creating a welcoming environment where customers feel valued.

Committed to achieving sales goals and contributing positively to team success through collaboration and a proactive approach.

Easygoing, friendly, positive, and professional

Overview

6
6
years of professional experience

Work History

Volunteer

St Vincent De Paul Society
St Ives, NSW
07.2024 - Current
  • Provided exceptional customer service to community members in the store, helping them find items, and answering inquiries.
  • Assisted in the daily operations of the charity, including sorting and organizing donated clothing and household items to ensure a clutter-free and efficient working environment.
  • Worked alongside a diverse group of volunteers and staff.
  • Cleaned and organized the store - creating shop displays, sweeping, vacuuming, cleaning windows, polishing, etc.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Highly commended by Store Manager for exceptional quality of work

Family Babysitter

Nicole Lewkowicz
St Ives, NSW
05.2024 - Current
  • Built strong communication skills by working with children and parents, addressing their needs, and fostering trust.
  • Managed various tasks, like organizing activities and caring for children of different ages, showcasing time management and multitasking.
  • Gained conflict resolution skills by resolving disputes among children, preparing me to address customer inquiries and complaints with empathy.
  • Maintained a clean and organized space, showing attention to detail and a commitment to a positive environment.

Volunteer

Monika's Doggie Rescue
Ingleside, NSW
12.2018 - 12.2022
  • Actively participated in training to familiarize myself with the shelter's environment, procedures, and safety precautions.
  • Walked and interacted with animals.
  • Provided timely feedback about the animals' behavior to help the shelter familiarize themselves with their rescue animals.

Education

Loreto Normanhurst
Normanhurst, NSW
09-2027

Skills

  • Excellent verbal communication and listening skills
  • Experienced in working in a busy retail environment
  • Fluent in English and Chinese (Mandarin)
  • Collaboration skills
  • Excellent customer service
  • Experienced in upselling and cross-selling techniques
  • Able to maintain cleanliness within the store, including vacuuming, sweeping, arranging displays, etc
  • Solutions-focused when faced with problems
  • Proficient in using basic POS systems, and handling transactions accurately

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Affiliations

  • Archdale Debating
  • IGSA Netball
  • Hills Netball
  • Social Debating
  • Knox Grammar School Junior showcase
  • Knox Grammar School Musical

Accomplishments

  • Currently participating in Duke of Edinburgh's Bronze Award

References

References available upon request.

Timeline

Volunteer

St Vincent De Paul Society
07.2024 - Current

Family Babysitter

Nicole Lewkowicz
05.2024 - Current

Volunteer

Monika's Doggie Rescue
12.2018 - 12.2022

Loreto Normanhurst
Helen Lee