Helen Leng
Double Bay,NSW
Overview
34
34
years of professional experience
Work History
Sales Director
Suring Technology
04.2016 - 02.2023
- Hired, trained and built high-performing team of sales representatives.
- Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
- Participated in giving market feed back and creating new features for the product.
- Boosted profits through effective supervision of entire sales department.
Product Manager
Hewlett Packard, HP
05.2012 - 09.2014
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Promoted product within company's Apac software sales teams as well as regional account teams. Regularly joint visited key customers in the apac.
- Developed training, sales material, promotion programs for field sales team to motivated sales personnel.
- Communicated upcoming features and products to internal teams.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Sales Director
Forth Shift US
01.2006 - 04.2012
- started Hired, trained and built high-performing team of sales representatives.
- Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
- Boosted profits through effective supervision of entire sales department.
- Solved complex problems to increase sales effectiveness and streamline business direction.
Business Strategy Analysist
Dell Computer
09.2004 - 01.2006
- Completed research on advanced analytical capabilities and tools to improve strategic data mining.
- Documented stakeholder partnership requirements and leveraged process familiarity and cross-functional team support to establish connections with business partners.
- Implemented and optimized visualization, reporting, process optimization and analytical solutions through standardization and automation.
- Partnered with digital services team, assisting with design and implementation of data management solutions and providing support for web applications.
Sales Manager
Rational Software
10.1997 - 04.2004
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Account Manager
Fourth Shift Software
03.1995 - 11.1996
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Office Administrator
Board Distributors International
03.1992 - 10.1994
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Office Administrative Assistant
NSW Strata Services
09.1991 - 02.1992
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Sales Assistant
Double Bay News Agency
04.1989 - 09.1991
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
MBA - Business Administration
University of Western Sydney
Sydney, NSW10.1998
No Degree - Sales Management
MCA
Sydney, NSW05.1993
No Degree - Commercial Law
Shanghai University of Finance And Economics
Shanghai China 01.1989
Skills
- Staff Management
- Order Management
- Vendor Management
- Strategic Alliances
- book keeping
- telesales
- train the trainer
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Director
Suring Technology
04.2016 - 02.2023
Product Manager
Hewlett Packard, HP
05.2012 - 09.2014
Sales Director
Forth Shift US
01.2006 - 04.2012
Business Strategy Analysist
Dell Computer
09.2004 - 01.2006
Sales Manager
Rational Software
10.1997 - 04.2004
Account Manager
Fourth Shift Software
03.1995 - 11.1996
Office Administrator
Board Distributors International
03.1992 - 10.1994
Office Administrative Assistant
NSW Strata Services
09.1991 - 02.1992
Sales Assistant
Double Bay News Agency
04.1989 - 09.1991
MBA - Business Administration
University of Western Sydney
No Degree - Sales Management
MCA
No Degree - Commercial Law
Shanghai University of Finance And Economics
Similar Profiles
Kamilah DeeseKamilah Deese
Certified Nursing Assistant at The Bay at Suring Health and Rehabilitation CenterCertified Nursing Assistant at The Bay at Suring Health and Rehabilitation Center
Henk VolschenkHenk Volschenk
Training Supervisor at Cape Peninsula University of Technology (CPUT), South African Renewable Energy Technology Centre (SARETEC)Training Supervisor at Cape Peninsula University of Technology (CPUT), South African Renewable Energy Technology Centre (SARETEC)
Conor AdamsConor Adams
Sales Development Representative at Bluewave Technology Group (formerly AVAIL Technology Solutions)Sales Development Representative at Bluewave Technology Group (formerly AVAIL Technology Solutions)
Nathan SloeyNathan Sloey
Head of Operations at Winning AppliancesHead of Operations at Winning Appliances
BRADLEY MILLERBRADLEY MILLER
Carpenter at MapleCarpenter at Maple