HELEN LETTE

Company Overview: Aerialize is a not for profit community run organisation

• Teaching Aerial, Manipulation and Acrobatic Skills to Adult and Child Classes
• Maintaining a very safe standard of work in a Hazardous Environment
• Effectively Managing Skill Levels of students, and evaluating For Level Requirement
• Maintained Customer satisfaction meeting minimum class numbers under the company guidelines
• Process Client payments
• Responsible for the safety of spot checking the safety of equipment
• Utilized assessment data to identify areas needing improvement, revising curriculum accordingly for continuous growth in student performance.
• Enhanced student skills by developing and implementing individualized lesson plans tailored to each learner's needs.
• Assessed student progress regularly, adjusting instructional strategies as needed to ensure mastery of course material.
• Served as a liaison between the school administration and parents, effectively communicating information about academic programs and policies.
• Developed strong relationships with parents and guardians, addressing concerns promptly and keeping them informed of their child''s progress.
• Led professional development workshops for fellow instructors on topics such as classroom technology integration and effective instructional strategies.
• Supported diverse learners through differentiated instruction techniques, ensuring all students had equal opportunities for success.
• Provided constructive feedback on student work, helping learners understand their strengths and areas for improvement while setting goals for future progress.
• Promoted a positive learning environment by establishing clear expectations and fostering a sense of community among students.
• Mentored new instructors, sharing best practices and providing guidance on classroom management techniques.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Oversaw curriculum development and implementation in alignment with best practices.
• Head Instructor - Responsible for the communication between management, tasks including -Safety communication to staff, updating staff on company policy via emails, Organising Team meetings, Rostering Instructors for all Classes and workshops within the School.
• Manager (2019) - Responsible for the daily running of company, Task Including -Invoicing, Bill Payments, Company Payroll, Rostering, Reconciling Accounts (using xero), Receiving and Answering Emails, Taking Class and Function Bookings.

• Providing Educational Drumming workshops to Schools
• Responsible for the transporting set up and pack down of each drum workshop
• Leading workshops at allocated Schools and Childcare Centers of up to 200 children.
• Ensuring client satisfaction.

• Led and directed team members on effective methods, operations and procedures
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
• Prepared for and executed new menu implementations
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
• Developed, implemented and managed business plans to promote profitable food and beverage sales
• Organized special events in restaurant, including receptions, promotions and corporate luncheons
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
• Reconciled cash and credit card transactions to maintain accurate records
• Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
• Actively participated in ongoing customer service programs to build sales and rapport in community
• Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
• Managed a 60-person team of cooks and wait staff for busy family restaurant
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
• Correctly calculated inventory and ordered appropriate supplies
• Strategically developed effective marketing plans to increase sales and profits while managing costs
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
• Maintained safe working and guest environment to reduce risk of injury and accidents
• Carefully interviewed, selected, trained and supervised staff

• Supervised children's activities, maintaining happiness, safety and well-being.
• Led creative games and activities to engage and entertain guests during events.
• Provided clear instruction to activity and program participants to deliver fun and maintain safety.
• Entertained Children with Games, magic tricks and balloons.