Helen LI
Melbourne,VIC
Summary
Friendly and empathetic individual with excellent communication skills dedicated to providing outstanding service and support. Possessing a "can do" attitude, always eager to learn and grow.
Takes initiative with tasks and finds the best possible solutions. Goal is to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Excellence Officer
South East Water
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Bank Customer Service Specialist
Great Southern Bank
04.2023 - 02.2025
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Facilitated problem-solving sessions between customers and internal departments, fostering positive outcomes across various banking scenarios.
Customer Service Desk Cashier
The Leaf Store
02.2022 - 03.2023
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
Waitress
The Baths Middle Brighton
01.2021 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Bachelor of Psychology - Applied Psychology
ACAP
Level 3/222 Bourke Street Mall, Melb09-2026
Associate of Applied Science - Community Service
Torrens University Australia
196 Flinders St, Melbourne VIC 300003-2024
Skills
Effective communication
Detail-oriented accuracy
Analytical problem-solving
High-volume workflow optimization
Languages
Chinese
Native or Bilingual
English
Bilingual or Proficient (C2)
Timeline
Customer Excellence Officer
South East Water
02.2025 - Current
Bank Customer Service Specialist
Great Southern Bank
04.2023 - 02.2025
Customer Service Desk Cashier
The Leaf Store
02.2022 - 03.2023
Waitress
The Baths Middle Brighton
01.2021 - 02.2022
Associate of Applied Science - Community Service
Torrens University Australia
Bachelor of Psychology - Applied Psychology
ACAP