Summary
Overview
Work History
Education
Skills
Voluntary Work Experiences
Capability Statement
References
Hobbies
Timeline
Generic

Helen Hai Ling Ly

North Parramatta,NSW

Summary

I am a level 2 Australian Counselling Association registered counsellor with 6 years of working with youth aged 4 - 18 as well as disabilities. I am an empathic counsellor with a compassionate approach to creating trusting and effective therapeutic relationships.


I also have high written and verbal communication skills, am a quick learner and work effectively in a team or individually. I am a genuine, positive and enthusiastic individual who has had success in all previous job roles.

Overview

17
17
years of professional experience

Work History

Senior Support Worker (Mental Health) and Site Leader

Breakthru
01.2017 - Current
  • Being the first point of contact for referral process. Receiving referrals through emails or phone
  • Conducting telephone screening tools and intake assessments with parents or guardians to develop action plans and goals
  • Building rapport with clients and parents or guardians to provide mental health support
  • Conducting regular research for session plans, session planning for clients
  • Conducting individual support sessions with clients and implementing tailored action plans to address goals identified
  • Conducting review reports every 3, 6, 9 and 12 months for funding purposes
  • Ensuring case notes are written in a timely manner
  • Rostering tasks for each day to ensure daily productivity
  • Filing of documents
  • Facilitating group workshops in schools and the community for anger management, anxiety management, self-esteem and mental health, facilitating Playing And Learning to Socialise (PALS) group with colleague
  • Working in a team collaboratively as well as independently
  • Attending network meetings and expositions with colleagues to promote service
  • Mandatory reporting duties where reportable incidents of neglect or abuse have been disclosed
  • Incident reporting to team leaders
  • Time management of own schedule; organising session and travel times
  • Data entry for new clients and allocation of funding
  • Conducting interviews for new staff, onboarding training for new staff
  • Supporting and training of new team members where needed

NDIS Counsellor

Breakthru
02.2019 - 09.2022
  • Provided individual counselling to clients under an NDIS plan to assist them in achieving their goals identified in their plans
  • Conducting research for session plans and planning sessions for clients
  • Building rapport with clients, their guardians and support coordinators
  • Applying the best therapeutic modalities for clients for a tailored, person centred approach
  • Creating NDIS actions to meet billable KPIs
  • Ensuring case notes are written in a timely manner
  • Writing support letters and counselling summary reports
  • Attending team meetings and supervision to ensure the best support is provided for clients

Reports Editor

Axia Solutions
01.2014 - 01.2017
  • Edit all contact worker' reports to a high standard to be sent out to Family and Community Services for caseworker’s files
  • Enhanced report quality by meticulously editing content for grammar, style, punctuation and accuracy
  • Meeting a KPIs of 50 reports edited and sent out per day
  • Streamlined the editing process with efficient time management and prioritization of tasks
  • Be aware of any breaches in policies from workers and performance manage these issues
  • Follow up any overdue reports from workers
  • Follow up requests from caseworkers
  • Providing feedback and training to contact workers to motivate increasing their report writing abilities
  • Working as part of a team with the coordinators

Contact Support Worker

Axia Solutions
01.2014 - 01.2017
  • Provide supervised transport to children in out of home care to a variety of destinations such as school, appointments, contact visits and placement changes
  • Supervise contact visits with children in out of home care with parents and other significant family members
  • Observe all physical and verbal interactions during contact visits
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing
  • Document contact in a contact report detailing what occurred before, during the contact visit and after
  • Establish rapport with children and their families to ensure supervision with respect
  • Ensure that contact rules were being followed and enforce rules when they were not
  • Diffuse arguments between contact visitors
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure

Private Piano Teacher

Stars and Cats Music
01.2013 - 01.2019
  • Driving to students’ homes
  • Developed strong rapport with students, fostering a positive learning environment conducive to growth and development
  • Preparing students for examinations by following the Australian Music Examination Board (AMEB) syllabus
  • Communication with parents
  • Enhanced student performance by implementing personalized lesson plans tailored to individual needs and goals
  • Enriched the overall learning experience by incorporating diverse styles of music into lessons and repertoire selections
  • Expanded students' musical knowledge by integrating theory, ear training, sight-reading, and composition exercises into regular practice sessions
  • Adapted lesson content according to changing student interests or levels of advancement in order to maintain motivation levels over time periods spanning multiple months or years

Keyboard Teacher

VIP Music
01.2011 - 01.2013
  • Designing lesson plans, creating lesson material, researching piano sheet music
  • Teaching and assisting students
  • Enhanced student performance by implementing innovative and engaging keyboard teaching methods
  • Created a fun, supportive atmosphere that encouraged creativity while maintaining discipline during lessons
  • Attending teacher meetings
  • Collaborated with colleagues to share ideas and resources to enhance student experience and success
  • Collection of fees
  • Driving to various schools and being punctual to lessons

Kitchen Hand

Rojo Rocket
01.2010 - 03.2010
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors
  • Collaborated with other kitchen staff members to ensure smooth preparation of ingredients for dinner service

Voluntary Administrative Work

Multicultural Community Care Services (Now known as CORE)
01.2007 - 01.2010
  • Supported reception by answering phones and greeting or escorting visitors
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues' needs or concerns
  • Answered incoming calls, directing clients to individuals addressing specific needs
  • Greeted incoming visitors and customers professionally

Education

Master of Counselling and Psychotherapy -

Australian College of Applied Psychology

Graduate Diploma of Counselling -

Australian College of Applied Psychology

Bachelor of Arts (Psychology) -

Macquarie University

Skills

  • Organisational skills
  • Emotional intelligence
  • Positive attitude
  • Relationship building
  • Confidentiality adherence
  • Empathy and understanding
  • Active listening
  • Effective communication

Voluntary Work Experiences

  • Breakthru Penrith, 2017- 2018, Conducting research for session plans, Session planning for clients, Conducting one on one sessions with clients implementing session plans, Facilitating Playing And Learning to Socialise (PALS) group with colleague, Attending expositions with colleagues, Supporting and providing assistance where needed
  • North Ryde Community Aid and Information Centre, 2014, Research and Report write up, Reading through research reports, Doing extra research when reports did not include enough information, Summarizing key points of research, Providing suggestions for the organization.
  • Multicultural Community Care Services (Now known as CORE), 2007-2010, Voluntary Administrative Work, Taking over reception- picking up phone, making phone calls, greeting clients and workers, Filing, Printing, Organising, Labelling, Mailing

Capability Statement

I am level 2 registered counsellor under the Australian Counselling Association with high written and verbal communication skills. I also have developed interpersonal skills and experience in working with youth in a variety of capacities including teaching, providing support and accompanying youth in out of home care to contact visits with their families. I have highly developed skills in: Empathising Paraphrasing Organisation Attention giving Summarising Time management Active listening Questioning Case note writing Reflecting Focusing Rostering I am enthusiastic, genuine and positive with a history of success in all the job roles undertaken to date.

References

  • Prasanna Hettiarachchige, Breakthru, 0438 540 119, prasanna.h@outlook.com
  • Almera Waes, Breakthru, 0416 012 340, almera.waes@breakthru.org.au
  • Saman Ziaei, Pre Uni College and Bella Vista Writing College, 0434 994 901, samanziaei@gmail.com

Hobbies

When I am not working, I thoroughly enjoy delving into creativity. I enjoy music, art and baking. I have made cake for various events for my friends and family including birthdays and bridal showers. 

Timeline

NDIS Counsellor

Breakthru
02.2019 - 09.2022

Senior Support Worker (Mental Health) and Site Leader

Breakthru
01.2017 - Current

Reports Editor

Axia Solutions
01.2014 - 01.2017

Contact Support Worker

Axia Solutions
01.2014 - 01.2017

Private Piano Teacher

Stars and Cats Music
01.2013 - 01.2019

Keyboard Teacher

VIP Music
01.2011 - 01.2013

Kitchen Hand

Rojo Rocket
01.2010 - 03.2010

Voluntary Administrative Work

Multicultural Community Care Services (Now known as CORE)
01.2007 - 01.2010

Master of Counselling and Psychotherapy -

Australian College of Applied Psychology

Graduate Diploma of Counselling -

Australian College of Applied Psychology

Bachelor of Arts (Psychology) -

Macquarie University

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Helen Hai Ling Ly