Helen MacDonald
All Suburbs Window Cleaning
Wurruk,VIC
29
years of professional experience
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
A hardworking and passionate job seeker with strong organisational skills eager to secure a customer-facing position. Ready to help the team achieve company goals.
Work History
Managing Director
26 Years 11 Months- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Managed payroll operations for a team of up to 12 employees.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to event marketing, sales and brand promotion.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
Team Member
6 Months- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
Office Administration Assistant
2 Years 1 Month- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Collaborated with various departments to complete assigned tasks.
Education
High School Diploma
Skills
Account Management
Business Administration
Financial Management
Organizational Development
E-commerce strategy
Business Management
Customer Service
Marketing Strategies
P&L Management
Goal Setting
Budget Management
Human Resources
Timeline
Team Member
Bunnings Warehouse
06.2005 - 12.2005Read More
Managing Director
All Suburbs Window Cleaning
11.1999 - CurrentRead More
Office Administration Assistant
Sunburst Foods
03.1995 - 04.1997Read More
Swinburne Tafe
High School Diploma
Read More