Summary
Overview
Work History
Education
Skills
Timeline
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Helen MacDonald

Wurruk,VIC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.

Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

A hardworking and passionate job seeker with strong organisational skills eager to secure a customer-facing position. Ready to help the team achieve company goals.

Overview

29
29
years of professional experience

Work History

Managing Director

All Suburbs Window Cleaning
11.1999 - Current
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Managed payroll operations for a team of up to 12 employees.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Recorded accurate and efficient records in customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to event marketing, sales and brand promotion.
  • Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.

Team Member

Bunnings Warehouse
06.2005 - 12.2005
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.

Office Administration Assistant

Sunburst Foods
03.1995 - 04.1997
  • Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
  • Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Collaborated with various departments to complete assigned tasks.

Education

High School Diploma -

Swinburne Tafe
Melbourne, VIC
1987

Skills

    Account Management

    Business Administration

    Financial Management

    Organizational Development

    E-commerce strategy

    Business Management

    Customer Service

    Marketing Strategies

    P&L Management

    Goal Setting

    Budget Management

    Human Resources

Timeline

Team Member

Bunnings Warehouse
06.2005 - 12.2005

Managing Director

All Suburbs Window Cleaning
11.1999 - Current

Office Administration Assistant

Sunburst Foods
03.1995 - 04.1997

High School Diploma -

Swinburne Tafe

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Helen MacDonald