Helen-Maree Smith
Cranbourne,Victoria
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
20
20
years of professional experience
Work History
Schools' Program Administrator
YMCA Casey Race
11.2018 - Current
- Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
- Mentored junior staff members by sharing knowledge and insights gained through years of experience in the field, fostering a supportive work environment conducive to professional growth.
- Maintained accurate records of program activities, using data-driven analyses to inform future planning and decision making.
- Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation.
- Provided ongoing direction and leadership for program operations.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Organized and updated databases, records and other information resources.
Teacher in Charge/Swimming Teacher
YMCA Casey Race
12.2013 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Mentored new teachers on best practices, contributing to overall staff development and growth.
- Teaching children safety around water
- Ensuring children have fun and are engaged while being safe during lessons
- Resolving issues with parents or teachers
- Liaising with parents and teachers during lessons to ensure satisfaction and confidence, dealing with both positive and negative feedback
- Completing necessary paperwork when required
- Supported students in developing water safety skills through structured, engaging activities
- Evaluated student progress through assessments and provided constructive feedback, guiding them towards continued improvement.
- Promoted a positive in water culture by establishing clear expectations for behaviour and consistently enforcing consequences when necessary.
School Programs Team Leader (Secondment Position)
YMCA One Casey
05.2018 - 08.2018
- Accomplished multiple tasks within established timeframes.
- Approved regular payroll submissions for employees.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managing feedback before, during, and after the program
- Ensuring safe delivery of programs
- Assisting the school teachers with their requests for their program
- Completing class sheets, results, and certificates over the program
- Manage rostering
- Monthly invoicing
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Store Manager
The Flying Fish
01.2004 - 01.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Cooking
- Food Preparation
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Certificates And Qualifications
Skills
- Customer Service
- Excellent Communication skills
- Problem resolution Skills
- Work in a team or autonomously
- Staff Development
- Lesson Planning
- Resource Coordination
- Logistics Oversight
Personal Qualities
- Bright and Bubbly
- Very good communicator
- Reliable
- Trustworthy
- Punctual
- Particular
- A good motivator
- A team Player
- Efficient
References
- Kim Potter, Schools Team Leader, YMCA Casey Race, 0438070966
- Jasmine Birch, Senior Aquatic Coordinator YMCA Casey RACE, 0437415799
Timeline
Schools' Program Administrator
YMCA Casey Race
11.2018 - Current
School Programs Team Leader (Secondment Position)
YMCA One Casey
05.2018 - 08.2018
Teacher in Charge/Swimming Teacher
YMCA Casey Race
12.2013 - Current
Store Manager
The Flying Fish
01.2004 - 01.2011
Certificates And Qualifications
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