Helen Matta
VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wp Plumbing And Electrical
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Manager/Barista Manager
Bean Lab
07.2020 - 09.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. COVID19
Customer Care Consultant
Glen Dimplex
03.2019 - 07.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Maintained and managed customer files and databases.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
Barista
Hudson's Coffee
07.2016 - 01.2018
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Certificate III - Hairdressing
Academia International
Melbourne, VIC06.2016
High School Diploma -
John Fawkner College
Fawkner, VIC12.2012
Skills
- Call Controlling
- Customer Support
- Database Maintenance
- Call Center Operations
- Sales and Marketing
- Budget Controls
- Employee Training
Timeline
Customer Service Representative
Wp Plumbing And Electrical
01.2022 - Current
Manager/Barista Manager
Bean Lab
07.2020 - 09.2022
Customer Care Consultant
Glen Dimplex
03.2019 - 07.2020
Barista
Hudson's Coffee
07.2016 - 01.2018
Certificate III - Hairdressing
Academia International
High School Diploma -
John Fawkner College
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