Helen McGrady
Summary
Name: Jacqui Dwan
Occupation: Manager and owner of Cafe Jacquis
Contact: 0411819279
Name: Holly Bevan
Occupation: Former Educator of Warwick Early Learning
Contact: 0401976921
Overview
9
9
years of professional experience
Work History
Waitress
Cafe Jacquis
02.2017 - 11.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Cashier
Woolworth's
02.2020 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
Childcare Assistant
A Country Garden Early Childhood Centre
07.2011 - 10.2016
- Supervised and maintained or organised or free play and other activities to keep children safe.
- Sanitized and cleaned dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Engaged with children individually to encourage physical activity and academic curiosity.
- keeping records of individual children, including daily observations and information about activities, meals served, and medications administered
Education
Warwick State High School
Warwick, QLD2012
Warwick State Primary School
Warwick, QLD2007
Skills
- Excellent Customer and Personal Services
- Good listening and critical thinking skills
- Fluent in the English language
- Able to work sufficiently as a team
- Able to work quickly and efficiently in fast paced environments
- creative and fun
- works well with time management
- The ability to adapt or change to suit any new situations with ease
Timeline
Cashier
Woolworth's
02.2020 - 05.2020
Waitress
Cafe Jacquis
02.2017 - 11.2020
Childcare Assistant
A Country Garden Early Childhood Centre
07.2011 - 10.2016
Warwick State High School
Warwick State Primary School