Helen Monson
East Devonport,TAS
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Coles
Ulverstone, Tas
11.2009 - Current
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Restocked shelves with merchandise from back room storage area.
- Ensured that aisles were neat, tidy, and properly stocked at all times.
- Assisted customers with locating items in the store or on the sales floor.
- Conducted daily maintenance checks on equipment used in the department such as scales, slicers.
- Monitored the expiration dates on perishable items and removed any outdated or damaged goods from the sales floor.
- Organized backroom areas according to established procedures for efficient stocking operations.
- Performed regular restocking of fresh produce shelves, ensuring items were properly rotated and labeled.
- Assisted in setting up promotional displays of fresh produce according to store guidelines.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
Packer Operator
Forest Hill Farm
Forth, Tas
01.2003 - 11.2009
- Assembled corrugated boxes using taping machines according to company guidelines.
- Operated automated packaging machinery to package goods according to customer specifications.
- Stacked boxes onto pallets and shrink-wrapped them for shipping.
- Cleaned work area daily and disposed of waste material properly in accordance with established protocols.
- Monitored the performance of packaging machines to ensure optimal efficiency.
Cleaner
Spotless Cleaning
Adelaide, SA
03.2000 - 07.2002
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied trash cans and replaced liners as needed.
Skills
- POS Systems
- Stock replenishment
- Product Knowledge
- Product Promotions
- Safety Procedures
- Inventory Control
Certification
- Open Vehicle License
References
References available upon request.
Timeline
Retail Sales Associate
Coles
11.2009 - Current
Packer Operator
Forest Hill Farm
01.2003 - 11.2009
Cleaner
Spotless Cleaning
03.2000 - 07.2002