Helen Nessis
Sydney,NSW
Summary
Highly-qualified Housekeeping Supervisor offering over 15 years of hospitality experience. Hands-on supervisor and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Reliable employee seeking supervisor position. Offering excellent communication and good judgment.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Presentation Services operations supervisor
ICC
Sydney, NSW
04.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Guest Service Supervisor
The Star Entertainment Group
01.2023 - Current
- Trained junior team members in customer service strategies and property policies.
- Reviewed upcoming events and planned for expected challenges.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Set and managed policies for concierge services and guest relations.
- Inspected guests rooms for all guests including VIP guests.
- Maintain vigilant at all times,
- Ensure to have attention to detail and be aware of any issues or guest problems that may arise from unlawful activities eg check all rooms for illegal products and or activities.
Assistant Housekeeping Manager
Park Hyatt
Sydney, NSW
03.2023 - 04.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
Housekeeping Supervisor
Intercontinential Hotel
03.2014 - 12.2015
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Adhered to safety protocols by enforcing proper equipment usage.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
Assistant Housekeeping Manager
Mantra
08.2013 - 03.2014
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports and other business documentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Managed household staff while parents were away.
- Ordered, maintained and distributed supplies and inventory.
Housekeeping Supervisor
Mantra Group
01.2013 - 08.2013
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Front Office/Head Housekeeping Supervisor
Alexander The Great Motel
05.1990 - 09.2010
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed household staff while parents were away.
Education
High School Diploma -
Windsor High School
McGraths Hill, NSW11.1990
Certificate II - Business
Penrith Business College
Penrith, NSW02.1991
Skills
- Household Management
- Complaint Handling
- Facilities Inspection
- Enforcing Safety Protocols
- Cleaning Practices
- Linens and Toiletries
- Employee Evaluation
- Room Turnover
- Work Inspections
- Special Requests
Certification
IHG Hotels (Intercontinental Sydney)
-Certificate of Completion
THE HARVARD MANAGER MENTOR TOPIC
Feedback essentials
- Certificate from Intercontinental Sydney
NOMINATED as AT YOUR SIDE AMBASSADOR
- certificate of achievement
GUEST RELATIONS AND SERVICE RECOVERY EMEA
Timeline
Presentation Services operations supervisor
ICC
04.2024 - Current
Assistant Housekeeping Manager
Park Hyatt
03.2023 - 04.2024
Guest Service Supervisor
The Star Entertainment Group
01.2023 - Current
Housekeeping Supervisor
Intercontinential Hotel
03.2014 - 12.2015
Assistant Housekeeping Manager
Mantra
08.2013 - 03.2014
Housekeeping Supervisor
Mantra Group
01.2013 - 08.2013
Front Office/Head Housekeeping Supervisor
Alexander The Great Motel
05.1990 - 09.2010
High School Diploma -
Windsor High School
Certificate II - Business
Penrith Business College
IHG Hotels (Intercontinental Sydney)
-Certificate of Completion
THE HARVARD MANAGER MENTOR TOPIC
Feedback essentials
- Certificate from Intercontinental Sydney
NOMINATED as AT YOUR SIDE AMBASSADOR
- certificate of achievement
GUEST RELATIONS AND SERVICE RECOVERY EMEA
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