Summary
Overview
Work History
Education
Skills
Affiliations
REFERENCES
Timeline
Generic

Helen Margaret Palmer

DAVISTOWN,NSW

Summary

Dynamic Administrative & Finance Officer with a proven track record at CEM, excelling in financial reporting and customer relationship management. Known for a proactive approach, I effectively managed invoicing and enhanced administrative processes across 17 subsidiaries, ensuring accuracy and compliance while fostering strong connections with clients and staff.

A follower of Jesus—whatever you do in word or deed, do it for the Lord Himself. Colossians 3;23

Overview

8
8
years of professional experience

Work History

Administrative & Finance Officer

CEM -Christian Education Ministries
Erina, NSW
11.2024 - 07.2025
  • Work across multiple computer programs: Salesforce, Sentral, NetSuite, Zone & Capture, iCloud, Google Docs, Microsoft Office, NetBank.
  • Facilitate and complete enrollment processes.
  • Invoice all new enrolments, fee processes and invoice for all existing and current enrolments
  • Deal with daily calls from parents and school administration staff regarding enrollments and fee payments.
  • Be the face and voice for ACC (Australian Christian Colleges) and CEM.
  • Manage administration across 17 subsidiaries.
  • Managed financial documentation and ensured accuracy in records.
  • Processed invoices and maintained timely payment schedules for vendors.
  • Responded to inquiries regarding financial policies and procedures from staff.
  • Researched discrepancies between bank statements and general ledger accounts.
  • Worked closely with other departments to ensure accurate recording of their transactions into ACC school accounts
  • Maintained an effective system of internal controls over cash disbursements, receipts, payrolls, inventory.
  • Reviewed invoices for accuracy before processing payments to vendors.
  • Managed the accounts payable process including vendor payments and reconciliations.
  • Worked with senior management to define standards, policies, procedures and organizational enhancements to meet company goals for Australian Christian College, Smartplay, Australian Christian Home Schooling and CEM.

Portfolio Administrator & Manager

Pearl Beach Real Estate
Pearl Beach, NSW
06.2017 - 10.2022
  • Met with owners face to face to list their holiday property.
  • Built relationships on trust and connection, so they knew their property was valued, cared for, and in the best hands.
  • Coordinated leasing processes and maintained tenant communication effectively.
  • Assisted in financial reporting and budget preparation for property management.
  • Processed maintenance requests and collaborated with vendors for timely resolutions.
  • Conducted market research to support property valuation and investment decisions.
  • Organized documentation for property transactions and maintained accurate records.
  • Facilitated onboarding of new tenants by providing essential information and support.
  • Managed client relationships by providing excellent customer service.
  • Consulted with clients to develop customized portfolio solutions that meet their needs.
  • Prepared documents for client meetings including presentations, proposals.
  • Facilitated client meetings to discuss portfolio performance, adjustments, and financial planning strategies.
  • Managed real estate transactions, ensuring compliance with industry regulations.

Education

High School Diploma -

Conservatorium of Music
Sydney, NSW
11-1981

Skills

  • Customer relationship management
  • Can do attitude - nothing is beyond my role to ensure the job gets done
  • School focused and support to admin staff
  • Financial reporting
  • Invoice processing
  • Data management
  • Administrative coordination

Affiliations

  • I love music and am an accomplished pianist My music tastes are wide and varied yet I do love the current worship music comng from this generation.
  • Everyone knows me for my passion for food and hospitality. It came from being a part of a large family. Many a gathering with all Aunts and Uncles, cousins by the dozen and food spread along trestle tables, Everyone brought their portion. I love to bake and St Edwards staff will love my baking. Just ask my Head of Finance at CEM.

REFERENCES

  • Ryan Sheehy - SENIOR BUSINESS MANAGER 0458 428 671 ryansheehy@cem.com.au
  • Ross Hillyard - PEARL BEACH REAL ESTATE. 0417 288 300
  • Pastor Brad Jones - 0414 424 926 brad.jones@libertyfamilychurch.com

Timeline

Administrative & Finance Officer

CEM -Christian Education Ministries
11.2024 - 07.2025

Portfolio Administrator & Manager

Pearl Beach Real Estate
06.2017 - 10.2022

High School Diploma -

Conservatorium of Music

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Helen Margaret Palmer