Helen Pham
Salisbury North,South Australia
Summary
Experienced and motivated professional with a strong background in customer service and hospitality, especially at Mon Ngon Restaurant. Good at making guests happy through clear communication, and fast service. Skilled in handling food delivery at events, and making sure everything meets high hospitality standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Server
Mon Ngon Restaurant
03.2025 - Current
- Processed payments for meals using cash registers or point-of-sale systems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Fruit Packer
Le Fresh
07.2024 - 03.2025
- Ensured that all packaging materials were properly sealed and labeled correctly.
- Accomplished production goals by working with speed and accuracy.
- Sorted and graded fruit based on size, shape, color, and texture.
Banquet Wedding Event Facilitator
Grand Palace
06.2024 - 12.2024
- Welcoming, taking orders, and serving guests.
- Managing safe and smooth food delivery at banquets, conferences and social events.
- Cleaning tables after each course meal.
Sales Consultant
Fastboy Marketing
12.2018 - 12.2023
- Provided detailed product information to customers, including features, prices, and availability.
- Listened to customers to understand needs and refer to optimal services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
Certificate III - Individual Support
Norgrove Training
Adelaide, SASkills
- Customer service
- Hospitality Standards
- Transactions and cash handling
- Clear communication
- Patient support
- Personal care assistance
Certification
- Driver's license
- Cert III in Individual Support
- Food Safety Supervisor
Timeline
Food Server
Mon Ngon Restaurant
03.2025 - Current
Fruit Packer
Le Fresh
07.2024 - 03.2025
Banquet Wedding Event Facilitator
Grand Palace
06.2024 - 12.2024
Sales Consultant
Fastboy Marketing
12.2018 - 12.2023
Certificate III - Individual Support
Norgrove Training
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