Helen Potter
Canberra
Summary
I am very organized, hard working, reliable, I pay great attention to detail and always give my best. I am friendly and can work both as a team or an individual and I will seek guidance as required. I have a lot of experience working in an office environment where I was responsible for filing, photocopying, scanning, archiving, faxing and have used Word, Excel and Outlook. My jobs have involved invoicing, processing payments, data entry, postage, stationery ordering, answering the phone, handling customer enquiries and scheduling appointments. The customer is my main focus and I try to treat them the way I would like to be treated - with respect, kindness and honesty.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Blink Eye Clinic
07.2024 - 10.2025
- My role involved Managing front desk operations including greeting the clients, patient scheduling, payment processing, phone enquiries, data entry, document management, and administrative support.
- The patient records and documentation were maintained with strict attention to confidentiality and accuracy.
Office Administration Role
OzFlatPacks
10.2021 - 12.2024
- My role involved data entry, filing, answering phone calls, responding to emails, ordering stationery and stock, postage, scheduling of jobs in Outlook and website updates.
- My financial duties involved entering supplier invoices into MYOB, sending invoices to clients and processing card payments.
- Through following the job and keeping the customer updated, it has meant that customer satisfaction has been greatly improved.
Front Office Coordinator
Grainger Accounting
04.2012 - 09.2021
- My reception duties involved greeting clients, answering phone calls, responding to emails, scheduling client appointments in Outlook, data entry, stationery ordering, postage, filing and lodging tax returns.
- The financial duties involved processing and receipting payments, reconciling the back accounts, following up with slow paying customers, banking, entering financial information into tax returns and transferring refunds into the customer's account.
- I always try to be very thorough and accurate with my work which is especially important when entering a client's personal and financial information and when transferring tax refunds into a client's bank account.
Assistant Treasurer and Secretary
Dickson Squash Club
08.2012 - 06.2021
- As Assistant Treasurer, I was responsible for invoice and receipt processing, banking and bill payments as required.
- As Secretary, I was responsible for setting the agenda, recording the meeting discussions, agreed actions and formal decisions.
- Through my various roles at different times, I was able to ensure the meetings were held regularly, that the agenda items were actioned or followed up at the next meeting and that the banking and bills were paid regularly.
Treasurer
Gungahlin Little Athletics
07.2006 - 04.2009
- The role included banking, budgeting, invoice and receipt processing and bad debt recovery. It also included stationery and equipment ordering, stocktakes, records maintenance and the organisation of repairs, maintenance and usage requirements for the club grounds.
- My greatest achievement was transitioning a struggling club into a successful and financial club. This was achieved through determining the correct pricing structure, budgeting for future needs and ensuring that income and expenses were regularly managed.
Office Administrator
Aneka Kitchens
02.2006 - 01.2008
- I was responsible for invoicing, receipting, creditor payments, banking, answering the phone, scheduling appointments, responding to client emails, filing and ordering stationery.
Banking Officer
NAB
01.1994 - 11.1996
- My duties as a teller involved handling customer deposits and withdrawals, doing customer identification checks, paying invoices, maintaining customer record cards and dealing with customer enquiries.
- I was then promoted to head bank teller and was responsible for dealing with the deposits and withdrawals of business customers, reconciling all of the teller's cash drawers at the end of the shift and ordering the bulk cash requirements for the branch.
- My greatest achievement was not having an error with my cash drawer and receiving high achiever awards for my outstanding performance.
Assistant Property Manager
Raine & Horne Belconnen
12.1991 - 01.1994
- I was responsible for greeting clients, answering phones, receipting and processing of rental payments, banking and debt management. I was also required to conduct property inspections, prepare condition and inventory reports and organise repairs and maintenance.
- I was very proficient at typing the reports with speed and accuracy.
Education
Certificate III - Business Administration
Open Colleges
01.2013
Online Certificate III - Business Administration
Open Colleges
01.2013
Diploma - Accounting
Open Colleges
01.2012
Certificate IV - Financial Services (Bookkeeping)
Cengage Education
01.2011
Online Certificate IV - Financial Services
Cengage Education
01.2011
Online Certificate - Bookkeeping
Thomson Education Direct
01.2005
Certificate - Keyboarding and Office Skills
ACT Institute of Technical and Further Education
01.1992
Skills
- Reliability
- Punctual
- Hard Working
- Typing
- Organized
- Accuracy
- Multitasking
- Microsoft Office
- Data Entry
- Invoicing
- Patient confidentiality
- Organization and time management
- Appointment scheduling
Certification
- Baseline Australian Government Security Clearance Issued by Navy Issued on 2025-08
- ACT Drivers Licence Issued by ACT Government
Timeline
Medical Receptionist
Blink Eye Clinic
07.2024 - 10.2025
Office Administration Role
OzFlatPacks
10.2021 - 12.2024
Assistant Treasurer and Secretary
Dickson Squash Club
08.2012 - 06.2021
Front Office Coordinator
Grainger Accounting
04.2012 - 09.2021
Treasurer
Gungahlin Little Athletics
07.2006 - 04.2009
Office Administrator
Aneka Kitchens
02.2006 - 01.2008
Banking Officer
NAB
01.1994 - 11.1996
Assistant Property Manager
Raine & Horne Belconnen
12.1991 - 01.1994
Online Certificate III - Business Administration
Open Colleges
Diploma - Accounting
Open Colleges
Certificate IV - Financial Services (Bookkeeping)
Cengage Education
Online Certificate IV - Financial Services
Cengage Education
Online Certificate - Bookkeeping
Thomson Education Direct
Certificate - Keyboarding and Office Skills
ACT Institute of Technical and Further Education
Certificate III - Business Administration
Open Colleges