Helen Reid
Adelaide,South Australia
Summary
Dynamic Customer Service Officer with a proven track record at SMYC, excelling in customer inquiry resolution and complaint management. Recognized for training staff and enhancing service delivery standards, fostering strong customer relationships. Adept at analyzing feedback to drive improvements, ensuring high satisfaction levels through effective communication and problem-solving skills.
Professional in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.
Knowledgeable [Desired Position] with solid background in customer service roles. Adept at resolving customer inquiries and managing complaints efficiently to ensure high satisfaction levels. Demonstrated ability to communicate effectively and handle multiple tasks in fast-paced environment.
Overview
26
26
years of professional experience
Work History
Customer Service Officer
SMYC
06.2010 - 10.2025
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed complaint escalation process, collaborating with teams to deliver timely solutions.
- Trained new staff on customer service protocols and systems, enhancing team performance.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Developed and maintained comprehensive knowledge of products and services to assist customers effectively.
- Streamlined communication processes between departments, improving response times for customer issues.
- Led initiatives to enhance service delivery standards, contributing to a positive customer experience.
- Mentored junior staff in best practices for handling complex customer interactions, fostering a supportive environment.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
Customer Service Representative
Carter Holt Harvey
Woodville, South Australia
08.1999 - 10.2007
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Managed high volumes of calls while maintaining quality service standards and response times.
- Trained new team members on procedures and best practices to improve service delivery.
- Managed forecasting for production for top 5 customers.
Education
Certificate IV - Travel
TAFE SA
SA10-1994
High School Diploma -
Le Fevre High School
Semaphore South SA11-1987
Skills
- Customer inquiry resolution
- Complaint management
- Staff training
- Feedback analysis
- Strong customer relationships
Timeline
Customer Service Officer
SMYC
06.2010 - 10.2025
Customer Service Representative
Carter Holt Harvey
08.1999 - 10.2007
Certificate IV - Travel
TAFE SA
High School Diploma -
Le Fevre High School