Helen Selff
Brisbane,QLD
Summary
Accomplished Client Director offering 20 years work experience, gained from resources, spatial, consulting, and local government.
Passionate in building teams that foster collaborative cross-functional delivery that meets (and exceeds) Client expectations. Diligent in building and retaining Client relationships by providing support and attentive service. Successful record of expanding network connections through targeted client solutions.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude with a demonstrated willingness to take on added responsibilities to meet team goals.
Seeking a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Client Director, Qld
Veris
08.2023 - Current
- Conduct comprehensive market research to identify trends, inform decision-making, and strengthen competitive positioning.
- Improved team collaboration State- wide by demonstrating and promoting open communication environment.
- Collaborated closely with internal departments for improved coordination in achieving company objectives.
- Built upon client base with targeted marketing strategies and personalized outreach efforts.
- Focused on improving client satisfaction by effectively managing relationships and providing tailored solutions that meet needs.
- Assisted with sales and marketing strategies that align business goals with specific market opportunities.
- Prepared sales presentations suitable for presentation to clients, highlighting company capabilities and current project success/credibility.
- Authored and managed multiple bids simultaneously, ensuring timely submission and adherence to strict deadlines.
- Developed compelling proposals to secure new business opportunities in competitive markets.
- Improved overall bid quality by creating and maintaining a library of standard responses and templates.
Section Lead, Digital & Spatial
Veris
01.2022 - 08.2023
- Delegated tasks appropriately to ensure optimal utilisation of team member skills and capabilities.
- Adapted quickly to changing circumstances or unforeseen obstacles encountered during project execution, demonstrating resilience under pressure while continuing forward momentum towards achieving desired outcomes.
- Collaborated with management to develop strategic plans that aligned with company objectives and growth strategies.
- Developed strong relationships with internal stakeholders to ensure effective communication and collaboration across cross-functional teams.
- Conducted performance reviews to identify employee strengths and encourage professional development opportunities.
- Mentored junior staff members, contributing to their professional growth while enhancing team performance overall.
- Implemented GIS capability and workload to QLD.
- Authored and managed multiple bids simultaneously, ensuring timely submission and adherence to strict deadlines.
Team Lead, Location Intelligence QLD/NT/WA
GHD Digital
10.2019 - 01.2022
- QLD Key Client Coordinator for Glencore.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as role model for Location Intelligence team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Optimised resource allocation by analysing team member skills and project requirements, resulting in increased efficiency.
- Oversaw and managed multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Conducted annual reviews of team members, resulting in revenue/bonus allocations, and targeted career development.
- Author and coordinator of multiple Tender submissions.
Infrastructure Asset Manager and Spatial Team Lead
Ipswich City Council
06.2016 - 10.2019
- Chair of Asset Management Transformational Project, lead a project to scope viability and requirements of an “all in one” Asset Management system. Aiming to deliver improved strategic decisions, focused on asset longevity and complete asset value. Required liaison with Key Stakeholders including Property, Legal, City Maintenance, Asset Management, Procurement, Finance, and Development groups.
- Author of Committee Reports for delivery at Council/Committee Meetings, to inform Council and community of important decisions made in regard to Asset Management rehabilitation. Required clear articulation of decision making processes adhered to, considerations made, financial/budget costings, and all risk management applied.
- Proactively identified areas for process improvement within spatial data capture and management to improve productivity and increase asset knowledge.
- Managed risk by conducting thorough due diligence and regular asset/financial portfolio reviews.
- Collaborated with various teams to ensure compliance with regulatory requirements and meeting Council Service Standards.
- Informed decision based upon Asset Management Plans to ensure effective asset maintenance, rehabilitation, or disposal.
- Coordinated property disposition efforts, ensuring all stakeholders informed of
- Developed custom GIS solutions to assist with Asset inspection scheduling, resulting in streamlined processes and better-informed decisions.
- Oversaw development of Lease contract database, to assist with management of existing and new contract details.
- Collaborated with cross-functional teams to identify and address spatial data needs, improving overall project outcomes.
- Increased productivity by training colleagues on GIS software usage, shortcuts, and best practices.
- Enabled informed decision making through the development of interactive web-based mapping applications tailored to user needs.
- Improved organizational efficiency by automating repetitive tasks through scripting and custom tool development.
- Innovated new methods for analysing geographic information, such as heat mapping, shade analysis, flooding, and delivered improved insights.
Senior Spatial Consultant
GHD
07.2014 - 06.2015
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement. Focused upon delivering outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress, most particularly local mining clients.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations; major project included a Multi Criteria Assessment to assist with land acquisition.
Geoscientific Data and Systems Specialist
Rio Tinto Exploration
07.2011 - 04.2015
- Developed comprehensive documentation outlining system architecture, functionality, and troubleshooting procedures in support of Global GIS project (MapInfo to Esri migration).
- Assisted exploration SME's via identified and resolution of technical issues, ensuring minimisation of disruptions to exploration and safety.
- Designed custom applications as needed, improving workflow efficiency and overall productivity within RTX.
- Supported decision-making processes with accurate and timely geospatial data visualisation, particularly coal related market activities.
- Collaborated with cross-functional mineral teams to identify and address their unique spatial data needs, improving overall project outcomes.
- Improved organizational efficiency by automating repetitive tasks through scripting and custom tool development for supply of geological data to remote field operations.
- Streamlined workflows for increased efficiency by standardizing GIS data layers and metadata.
- Maintained up-to-date knowledge of industry trends, ensuring the implementation of best practices in spatial data management.
- Managed multiple projects simultaneously, prioritising tasks and meeting deadlines.
- Bridged the gap between technical specialists and end-users through effective communication of complex concepts related to geospatial technology.
- Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information.
- Contributed to centralized GIS portal and ArcGIS database, correctly inputting data on new job sites and revising data on changing conditions.
- Served as a Primary Point of Contact in Qld for GIS data and processes.
- Used Geographic Information Systems technology and equipment to produce detailed maps.
Geoscientific Analyst/Geology Field Assistant
BG Group, QGC, Origin Energy, Anglo Coal, Triassic
04.2003 - 06.2011
- Knowledge of coal and Coal Seam Gas mining and explorations gained through experience in the Bowen and Surat Basins.
- Planned and conducted Annual exploration plans.
- Participated in field investigations, collecting geological samples for laboratory analysis and interpretation. Conducted comprehensive surveys for accurate subsurface characterisation and resource estimation.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Streamlined workflows by automating routine tasks such as coal seam gas Reserves and Resources calculations, thus improving productivity and reduction in errors.
- Skilled at working independently and collaboratively in a team environment. Proven ability to learn quickly and adapt to new situations.
- Obtained permits, planned and budgeted operations and coordinated exploration at Callide and Dawson sites.
- Maintained up-to-date knowledge of industry trends, attending conferences and workshops for continuous professional growth.
- Improved geological mapping accuracy by implementing advanced techniques and technologies in data collection.
- Utilised GIS to identify most strategic boundaries for ATP and PL boundaries.
Education
Bachelor of Science - Geology
James Cook University
Cairns, QLDDiploma - Spatial Information Services
National Environment Centre
Albury, NSW11.2014
Leadership And Management Essentials Program
Ipswich City Council
Ipswich, QLDSkills
- Technical understanding of spatial, mining and LGA industries
- Relationship Management, both client and internal
- Skilled with verbal and written communication
- People and team management
- Developing Section and business strategies and goals
- Business Development
- Project Delivery
- Tender/bid writing and coordination
Accomplishments
Parks and Leisure QLD Awards of Excellence Winner, WPR Spatial Team 2019
Best Use of Technology Award, Mobility & Scheduling Tool - Ipswich City Council
Service Excellence Award, WPR Spatial Team 2016
Ipswich City Council
Queensland Premier's Award for Open Data, Runner Up in Science for Solutions 2014
Open Data Competition. Concept – Aquifer Depth Identification
Queensland Department of Natural Resources and Mines (DNRM) 2014 - 2015
Geoscience Industry Reference Group
Timeline
Client Director, Qld
Veris
08.2023 - Current
Section Lead, Digital & Spatial
Veris
01.2022 - 08.2023
Team Lead, Location Intelligence QLD/NT/WA
GHD Digital
10.2019 - 01.2022
Infrastructure Asset Manager and Spatial Team Lead
Ipswich City Council
06.2016 - 10.2019
Senior Spatial Consultant
GHD
07.2014 - 06.2015
Geoscientific Data and Systems Specialist
Rio Tinto Exploration
07.2011 - 04.2015
Geoscientific Analyst/Geology Field Assistant
BG Group, QGC, Origin Energy, Anglo Coal, Triassic
04.2003 - 06.2011
Bachelor of Science - Geology
James Cook University
Diploma - Spatial Information Services
National Environment Centre
Leadership And Management Essentials Program
Ipswich City Council
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