Helen Simeon
UPPER CABOOLTURE,Australia
Summary
I have a strong work ethic and am always prepared to learn new things. I describe myself as a hard worker who is capable of working alone or in a team environment. My current goal is to enter into the Healthcare world and gain as much experience as I can in any field possible I’m currently studying to become an Enrolled Nurse and one day become a Registered Nurse. I don’t have any experience but would love the opportunity if given to gain and obtain experience and training where possible.
Overview
13
13
years of professional experience
Work History
Support Worker
Parakletos
12.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Customer Service Officer
City Of Moretonbay
01.2018 - 11.2024
- Company Overview: Moretonbay Regional Council
- Handling enquiries
- Lodging customer Requests, applications
- Dealing with face to face customers
- Dealing with incoming calls and making outgoing calls
- Problem solving and taking complaints
- Taking Payments
- Sending documents and forms
- Providing accurate information on Council services Council regulations and processes and other information
- Using systems like Techone, Geo Maps, Securedocs, Fujifilm, Outlook, Teams, and more
- Moretonbay Regional Council
Customer Service Consultant
Australia Post
11.2015 - 07.2018
- Handling large amounts of incoming calls - Generate Sales leads
- Build sustainable relationships and trust with customers
- Provide accurate, valid and complete information
- Meet personal call handling quotas and team targets
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Customer interactions and process customer accounts
- Follow communication procedures, guidelines and policies, Take the extra mile to engage customers
- Navigating multiple systems eg
- SAP, Salesforce, My customers, Noble, Event Management etc
Trainer Assistant / Experience Officer
Better Choice Training RTO
04.2015 - 11.2015
- Data Entry, Allocations, and various office duties
- Navigate Department of Education and Government Systems
- Assist Trainers with their schedules, appointments/bookings and monthly reports for the company
- Allocate students to the right trainers for them to be certified in the right field
- Liaise with students/customers, trainers and at times employers to assure everything is moving well in the direction of student/customer being qualified/certified
- Build good rapport with students/customers and their companies, work well as a team with the trainer and colleagues in order to get the students/customers their Certificates, Tickets and Licenses
Customer Experience Officer
Pareto Phone
06.2012 - 05.2013
- Maintaining high quality support to customers on a daily basis
- Demonstrate effective and friendly communication skills to customers and business owners
- Being able to make sure an issue is resolved to customer’s satisfaction before ending a call
- Maintain Professionalism when taking escalated calls
Education
Diploma - Nursing
TAFE
03.2025
Bachelor of Arts - Pastoral Ministries
Asia Bible College
01.2010
High school or equivalent -
Dakabin State High School / Mt Maria College
01.2006
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Active listening
- Cleaning and sanitizing
Timeline
Support Worker
Parakletos
12.2024 - Current
Customer Service Officer
City Of Moretonbay
01.2018 - 11.2024
Customer Service Consultant
Australia Post
11.2015 - 07.2018
Trainer Assistant / Experience Officer
Better Choice Training RTO
04.2015 - 11.2015
Customer Experience Officer
Pareto Phone
06.2012 - 05.2013
Bachelor of Arts - Pastoral Ministries
Asia Bible College
High school or equivalent -
Dakabin State High School / Mt Maria College
Diploma - Nursing
TAFE
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