Helen Smith
Cairns,QLD
Summary
With 9 years of experience in the youth residential service and three years of experience as an Innovative Program Coordinator. Proven track record of strategically leading a team to achieve and exceed set goals. Adept at overseeing daily operations, ensuring progress, and delivering outstanding licensing results.
Overview
9
9
years of professional experience
Work History
Program Coordinator
Wellways
08.2021 - Current
- Facilitated regular meetings with team members to discuss program updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external stakeholders, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff, fostering a knowledgeable and cohesive team environment.
- Monitored staff performance closely to evaluate areas requiring intervention, making informed decisions that contributed positively towards overall results.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Motivated and directed staff to align operations with organizational values using appropriate training initiatives and presentations.
- Cultivated a positive work culture by encouraging open communication channels among team members which led to increased job satisfaction amongst employees.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Identified risks and develop mitigation plans.
Case Manager - Senior
Safeplaces For Children
02.2019 - 08.2021
- Managing and supporting young people with highly complex behaviors.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Supervising 20+ staff, and facilitating team meetings.
- Rosters & Pay Processes, Monitor Hour Logs,
- Monthly On Call for 6 houses, post-crisis response
- Stakeholder Meetings,
- Maintain positive relationships with the Department of Child Safety and external stakeholders.
- Implementing Care Maps including positive Behavior Support Plan, recording and reporting of harm and suspected harm, breaches of standards of care and other Critical Information, Critical Information Reports, Risks management.
- Developing level of skills by coaching staff and allowing autonomy in workers, matching staff to young people to ensure the quality of care within teams for young people, ensuring standard of care are met to the highest quality.
- Achieved positive outcomes for young people by developing and implementing comprehensive case management plans with the team.
- Advocated for client rights when interacting with external stakeholders, ensuring fair treatment at all times.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Senior Youth Worker - Child and Youth
Safeplaces For Children
07.2015 - 02.2019
- Ensuring quality of care is provided at all times, and education and employment needs are met and supported.
- Following policies and procedures for reporting critical incidents within timeframe, report writing, PBSPs, safety plans, and care maps.
- Applied behavioral knowledge to maintain safety during crisis moments.
- Developed strategies to address challenging behaviors in youths while maintaining a positive group dynamic.
- Evaluated program effectiveness regularly using outcome data collected from young people'' feedback surveys and other assessment tools, making necessary changes that led to improved service delivery quality over time.
- Enhanced youth engagement by developing and implementing interactive programs and activities.
- Supported at-risk youth through mentorship, providing guidance to improve their personal and academic lives.
- Increased access to resources for underprivileged youth through partnerships with local organizations.
- Served as an advocate on behalf of young people within the broader community, championing their needs and interests through policy initiatives and public outreach efforts.
Education
Therapeutic Crisis Intervention - 7th Addition -
Cornell
01.2021
TCI Post Crisis Training -
Industry Training - Cornell
01.2021
Hope and Healing -
Peak Care
06.2019
Mental Health and Sensualized Behaviour Training -
Seed Skills - Industry Training
02.2018
Cultural Awareness -
CATonline
10.2017
Trauma and Attachment -
Seed Skills - Industry Training
07.2017
Diploma in counselling -
AIPC
12.2015
Certificate III in Children's Services -
KDFC
04.2008
Skills
- Auditing process for documentation, case sites, and property audits
- Needs assessment
- Case coordination
- Understanding Trauma-informed care
- Process Improvements
- Hiring and recruitment knowledge
- Training/induction Coordination
- Case information confidentiality
- Case planning and management of staff
- Transition Planning, Positive Behaviour & Safety plan development
- Strategic Planning - Individual Development Plan, Individualized case Goals
- Problem-Solving
- Program Leadership
- Active Listening
- Program Improvements
- Effective leadership
Timeline
Program Coordinator
Wellways
08.2021 - Current
Case Manager - Senior
Safeplaces For Children
02.2019 - 08.2021
Senior Youth Worker - Child and Youth
Safeplaces For Children
07.2015 - 02.2019
Therapeutic Crisis Intervention - 7th Addition -
Cornell
TCI Post Crisis Training -
Industry Training - Cornell
Hope and Healing -
Peak Care
Mental Health and Sensualized Behaviour Training -
Seed Skills - Industry Training
Cultural Awareness -
CATonline
Trauma and Attachment -
Seed Skills - Industry Training
Diploma in counselling -
AIPC
Certificate III in Children's Services -
KDFC
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