Helen Taylor
Anketell,WA
Summary
I'm a results-oriented driven individual with high level of interpersonal, verbal and written communication skills. With over 10 years of administration, coordination, facility management and team coordination I'm always looking to improve operations and team comradery through practice and patience. I'm passionate about encouraging personal development through hard work and exposure to new circumstances.
Overview
19
19
years of professional experience
1
1
Certification
Work History
All Rounder
Downhole Surveys/Reflex Instruments Asia Pacific
09.2022 - Current
- Request/receive supplier quotes and generate Purchase Orders - liaise with warehouse personnel regarding completion of tasks/arrival of stock;
- Request/receive customer Purchase Orders, liaise with warehouse personnel regarding picking/packing, organise freight, and communicate/coordinate with customers;
- Mobilise staff to site;
- Organise staff training/medicals if/when required and keep records of all qualifications/completion of training;
- Operate Forklift;
- Process AP and AR along with payroll and accounts reconciliation;
- Update, improve, and help develop internal systems and documentation.
- General administration duties and support.
Bethanie Aged Care
06.2021 - 09.2022
- Strong verbal and written communication requirements for staff, residents, management, and families
- Resident admissions and staff rostering
- Managing and directing in-person, phone and email enquiries with professionalism
- Organising and booking in staff PPE, Manual Handling and Dysphagia training
- Entering Annual Leave and sick leave rostering
- High attention to detail and confidentiality of information
- Maintaining of documents within central database.
Gym Manager And Head Coach
Rx Empire Fitness
03.2016 - 02.2020
- Directed ambitious practice sessions to boost athletic abilities and teamwork
- Evaluated individual knowledge, skills, and game strengths and assigned team positions to maximize talent areas
- Developed game plans and adjusted to meet various game situations
- Held special events such as players' nights to promote activities and build relationships among teammates, families and members of local community
- Boosted performance of individual athletes by devising strategic personal training programs
- Cultivated community and media relations through social media and other communication channels to support program
- Built strong rapport with athletes and assistants before, during and after coaching seasons
- Promoted lifelong skills such as discipline and good sportsmanship
Sales Coordinator
StarAlum
06.2018 - 02.2019
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Prepared pricing strategies for current customers to enhance sales and increase profitability
- Collaborated with various departments to manage sales and territory data to collect accurate pricing and costing information
- Improved productivity by increasing customer feedback and maintaining long-term business goals
Office Coordinator
Pan Asia Aluminium
11.2017 - 06.2018
- Routed correspondence to facilitate timely communication between team members, customers and vendors
- Assisted with project planning by estimating labor, materials and schedule demands
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Trained new employees on administrative procedures, company policies and performance standards
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
Senior Sales Coordinator
Western Global
02.2015 - 05.2016
- Prepared pricing strategies for current customers to enhance sales and increase profitability
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues
- Established working relationships with clients by organizing various events
- Compiled client profiles and entered information into operating system
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Displayed enthusiasm and delivered great service during client meetings, resulting in boost in customer satisfaction
Office Manager Executive Assistant
Swala Energy Pty Ltd
01.2011 - 02.2015
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Processed invoices for market data subscriptions, continuing education and memberships
Senior Personal Trainer
YMCA
09.2009 - 01.2011
- Designed specific workout systems for individual clients based on performance ability
- Increased membership enrollment by using innovative sales and promotional techniques
- Developed organization systems for personal fitness plans, records and contracts
- Created inspirational physical training initiatives to foster healthy lifestyle decisions
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Screened clients and performed client assessments
- Elevated customer satisfaction ratings by managing issues for speedy resolution
- Educated customers through creative presentations about health and personal benefits of services
- Supplied clients with dietary restrictions and guidelines
- Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service
- Educated customers on preventative care, nutrition, fitness, stress management and ergonomics
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Disability Employment Consultant
Edge Employment Solutions
08.2009 - 10.2009
- Worked alongside global business leader to deploy new training strategies
- Developed an individually tailored employment pathway ( Employment Pathway Plan, or EPP) to help individuals with injury, disability or ill health to secure and maintain sustainable employment
- Support clients to access activities and outings in the community
- Work in accordance with the medication administration policy, work health and safety procedures and client right's policies including privacy and confidentiality
- Monitor the safety and well-being of the clients and report any concerns to the Manager
- Ensure completion of appropriate documentation
- Relevant information on support provided is to be recorded in client notes and communication book as required
- Actively contribute to a team environment through open communication, participation in regular staff meetings, planning processes and policy review
- Liaise extensively with other staff to ensure the overall smooth and consistent running of the service
- Report regularly to the manager.
Personal Trainer
09.2007 - 07.2009
Warehouse
Fitness Centre
- Designed specific workout systems for individual clients based on performance ability
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs
- Organized files and created new system for personal fitness plans, records and contracts
- Created inspirational physical training initiatives to foster healthy lifestyle decisions
- Educated customers on preventative care, nutrition, fitness, stress management and ergonomics
- Provided clients with safe and reasonable exercises to perform at home or at gym
- Designed and executed individual and small group exercise fitness programs and regimens
- Developed organization systems for personal fitness plans, records and contracts
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Educated customers through creative presentations about health and personal benefits of services
- Screened clients and performed client assessments
- Educated club members about relationship between nutrition and fitness
- Explained exercise modifications and contraindicated movements to participants with history of injury
- Taught clients how to properly operate exercise equipment
- Built customer loyalty by executing effective completion of training initiatives
- Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service
- Trained clients during strength training, cardio vascular exercise and stretching
- Participated in and studied [Number] programs to meet health education and wellness objectives.
Receptionist
Endermologist, LSM Clinic
11.2006 - 09.2007
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Kept reception area clean and neat to give visitors positive first impression
- Collected, sorted, distributed and sent mail and packages
- Operated multi-line telephone system to independently handle over 50 calls each day
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Supported various administrative duties by proofreading, transcribing and invoicing
- Scheduled and confirmed appointments and meetings
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Routed incoming mail and messages to relevant personnel without delay
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Corresponded with clients through email, telephone or postal mail
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Provided treatments to clients with the utmost discretion and confidentiality.
Personal Trainer and Group Fitness Instructor
Gallery 4
11.2004 - 11.2006
- Designed specific workout systems for individual clients based on performance ability
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs
- Trained clients during strength training, cardio vascular exercise and stretching
- Educated club members about relationship between nutrition and fitness
- Developed organization systems for personal fitness plans, records and contracts
- Provided clients with safe and reasonable exercises to perform at home or at gym
- Explained exercise modifications and contraindicated movements to participants with history of injury
- Built customer loyalty by executing effective completion of training initiatives
- Created inspirational physical training initiatives to foster healthy lifestyle decisions
- Taught clients how to properly operate exercise equipment
- Supplied clients with dietary guidelines
- Organized files and created new system for personal fitness plans, records and contracts
- Designed and executed individual and small group exercise fitness programs and regimens
- Screened clients and performed client assessments
- Curbed learning time by effectively developing customer rapport and training clients.
Education
Bachelor of Science - Health Sciences
Curtin University
Perth, WACertificate IV | Health And Fitness -
North Metropolitan TAFE
Perth, WA12.2004
High School Diploma -
All Saints' College
Bull Creek, WA12.2002
Skills
- Scheduling and maintenance
- Rostering/Mobilisation
- Logistics & Coordinating
- Team training
- Invoicing and reconciliation
- Computer competencies
- Sales coordination
- Microsoft Office proficient
- MYOB/Reckon experience
- Customer Service
- Problem Solving
- Forklift Operation
- Loading and Unloading
- Safety Training
- Purchase Order Review
- Shipping Documentation
- Delivery Scheduling
- Warehouse Coordination and Support
- Maintain Records
- Logistics
Accomplishments
- Manual C Class Drivers' Licence Unrestricted
- HR B Licence (Syncromesh)
- Senior First Aid /CPR
Certification
Certificate IV Fitness
Diploma Nutrition
Certificate IV Sports Nutrition
ASCA Strength and Conditioning L2
AWF Weightlifting State Coach L2
Crossfit L2 Trainer
Timeline
All Rounder
Downhole Surveys/Reflex Instruments Asia Pacific
09.2022 - Current
Bethanie Aged Care
06.2021 - 09.2022
Sales Coordinator
StarAlum
06.2018 - 02.2019
Office Coordinator
Pan Asia Aluminium
11.2017 - 06.2018
Gym Manager And Head Coach
Rx Empire Fitness
03.2016 - 02.2020
Senior Sales Coordinator
Western Global
02.2015 - 05.2016
Office Manager Executive Assistant
Swala Energy Pty Ltd
01.2011 - 02.2015
Senior Personal Trainer
YMCA
09.2009 - 01.2011
Disability Employment Consultant
Edge Employment Solutions
08.2009 - 10.2009
Personal Trainer
09.2007 - 07.2009
Receptionist
Endermologist, LSM Clinic
11.2006 - 09.2007
Personal Trainer and Group Fitness Instructor
Gallery 4
11.2004 - 11.2006
Warehouse
Fitness Centre
Bachelor of Science - Health Sciences
Curtin University
Certificate IV | Health And Fitness -
North Metropolitan TAFE
High School Diploma -
All Saints' College
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