Summary
Overview
Work History
Education
Skills
References
Timeline
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Helen Taylor

Seaforth,NSW

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

HEAD OF REGION

RED EARTH ORGANISATION
07.2022 - Current
  • Overseeing the travel and logistics for up to 30 immersions, including group flight bookings, accommodation, tourism, transport, catering and permits into restricted Lands
  • Preparing accurate, region-specific documentation to leaders and schools, including immersion schedules, bookings, participant medical and dietary requirements, menus, risk assessments and important information relating to Traditional Owners and their Homelands
  • Preparing leaders via pre-departure briefings on all travel logistics and project work, ensuring they can effectively facilitate the immersions in a safe and successful way
  • Collaborating with the Head of Region and Field Operations Manager in the preparation of all immersions, ensuring activities are culturally appropriate and travel logistics are manageable
  • Working closely with the Head of Operations to develop and improve business processes, providing valuable feedback to assist with delivery and customer service
  • Responding to any changes on the ground including group relocations, flight delays, cancellations and weather evacuations in a timely and professional manner
  • Maintaining strong relationships with suppliers and providers in the region
  • Presenting at Leader Training Weekends on a variety of sessions
  • Regular travel to the region to meet with suppliers, Traditional Owners and conduct research and development
  • Ensuring all immersion operate in line with COVID-19 Government and company set travel policies
  • Available 24/7 during peak, on-call periods, including via emergency communication systems.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

ADMINISTRATIVE ASSISTANT

WENONA SCHOOL
08.2020 - 07.2022
  • Responsible for the daily administration of the Performing Arts department and reporting to the Director of Performing Arts
  • Assisted in organising small to large scale events including concerts, musicals and showcases
  • Supported up to 30 peripatetic music, dance, and drama teachers by assisting with timetabling, student reports, enrolments and payroll
  • Prepared documentation including employee handbooks, terms and conditions, COVID Safe policies, event plans, risk assessments, student medical reports and parent communication
  • Supported the Director of Performing Arts with daily tasks, diary management, administrative support and prioritizing competing tasks with attention to detail
  • Communicated in a professional and friendly manner as the first point of contact for parents, students, internal staff and external stakeholders
  • Maintained exceptional customer service with members of the broader School community
  • Undertook all tasks within set timeframes and in line with the School policy
  • As a member of the Global Steering Committee, I was committed to driving initiatives that celebrate diversity and culture across the School through weekly meetings with student leaders and staff.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

OPERATIONS MANAGER

ANTIPODEANS
08.2019 - 04.2020
  • Responsible for designing and preparing short-term, faculty-led, international placements for Australian university students
  • Worked cohesively with Academic staff, International Office members and in-country facilitators to design and deliver faculty led, overseas clinical placements and to ensure a high-quality experience for all
  • Communicated with overseas stakeholders such as local facilitators, educators and medical professionals to ensure each program met clinical outcomes
  • Prepared briefs, proposals, handbooks, in-country manuals and individual risk assessments for each program to a high standard and with accuracy
  • Managed pre-departure document for all participants including medical clearance, visas and travel forms
  • Collaborated with internal team members and overseas partners to arrange group flights, accommodation, transfers and local meals
  • Presented at student launches to encourage program sign-up and conduct pre-departure information sessions for travelling teams
  • Visited teams overseas to assist with facilitation, handle any incidents and conduct research and development of placement destinations
  • Managed student payments, budgets and in-country costs
  • Was a key contact during critical incidents via the 24/7 support line for overseas travellers.

TRAVEL CONSULTANT

TRAVELEDGE
02.2017 - 08.2019
  • Corporate Consultant – Woolworths (May 2019 – August 2019): Was responsible for making group airfare and hotel reservations for up to 300 passengers travelling around Australia and internationally, as well as arranging relocations for Woolworths’ staff members
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Managed several last-minute changes to business travel plans in a calm and professional manner
  • Developed processes for managing high volumes of schedule changes and credits on hold
  • Academic Consultant – University of NSW (February 2017 – May 2019): International and domestic travel consultant assisting with all university related travel for UNSW
  • Supported academic staff (including travel arrangers) to book all aspects of university travel, including flights, accommodation, local transfers and visas
  • Ensured travel bookings were made within the university travel policy
  • Assisted during critical and unexpected incidents such as travel disruptions, cancellations, and medical repatriation in a calm and professional manner and by utilizing travel contacts
  • Managed travel requests by providing the client with the best available options and ensuring that changes were made efficiently
  • Maintained a high level of customer service with university staff and external stakeholders
  • Liaised with overseas guests attending the University as well as the logistics of relocating university staff and their family members overseas
  • Daily administration, reporting and reconciliation.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
  • Contributed to the development of policies and procedures aimed at standardizing practices across the organization while maintaining flexibility to meet unique client needs.
  • Actively participated in industry events and conferences, expanding professional networks and staying abreast of emerging trends relevant to corporate travel management.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Saved clients on overall travel costs by finding most affordable ticket and lodging options.
  • Spearheaded efforts in crisis management during unforeseen events or disruptions, minimizing negative impacts on client travel plans.
  • Enhanced client satisfaction by providing personalized travel itineraries and recommendations based on individual preferences.
  • Applied fare rules equitably to effectively meet needs of diverse business clients.

CUSTOMER EXPERIENCE MANAGER/TRAVEL CONSULTANT

STA TRAVEL
10.2015 - 02.2017
  • Responsible for ongoing customer happiness and setting the standard for exceptional customer service within a retail environment
  • Supported a team of leisure travel consultants to achieve excellent customer service results
  • Ensured key selling techniques were utilized during consultations including upselling of STA Travel products and optimizing the value of each sale
  • Provided a high volume of quotes for university staff during travel grant application periods
  • Arranged leisure travel for students and staff of Macquarie University
  • Managed schedule changes including delays and cancellations
  • Advised on travel insurance policies for all customers through our partner Allianz
  • Arranged and attended product updates and information sessions with suppliers.
  • Worked well in a team setting, providing support and guidance.
  • Collaborated with colleagues to create and promote special travel packages.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.

Education

Bachelor of Arts - Contemporary Music

Macquarie University
01.2014

Bachelor of Arts -

San Francisco State University
San Francisco, CA

High School Diploma -

Wenona School
North Sydney
01.2010

Skills

  • Microsoft Office
  • Google Drive
  • CRM Systems
  • Project Planning
  • Problem-Solving
  • Public Speaking
  • Calm Under Pressure

References

  • GARY DE SOUZA, Head of University Programs, Antipodeans, 0434 942 933, desouzagary@yahoo.com
  • MICHELE WHEALY, Senior Operations Manager, Antipodeans, 0434 249 470, michelewhealy@yahoo.com

Timeline

HEAD OF REGION

RED EARTH ORGANISATION
07.2022 - Current

ADMINISTRATIVE ASSISTANT

WENONA SCHOOL
08.2020 - 07.2022

OPERATIONS MANAGER

ANTIPODEANS
08.2019 - 04.2020

TRAVEL CONSULTANT

TRAVELEDGE
02.2017 - 08.2019

CUSTOMER EXPERIENCE MANAGER/TRAVEL CONSULTANT

STA TRAVEL
10.2015 - 02.2017

Bachelor of Arts - Contemporary Music

Macquarie University

Bachelor of Arts -

San Francisco State University

High School Diploma -

Wenona School

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Helen Taylor