Helen Taylor
self Employed
Chittering ,WA
Summary
Dedicated Early Childhood Educator with expertise in relationship building and problem-solving. Fostered positive family interactions and implemented engaging educational activities that supported children's growth. Committed to contributing to team success while continually developing professional skills. Looking to explore alternative job paths to challenge my abilities.
Overview
23
23
years of professional experience
Work History
Early Childhood Educator
Self-employeed
Chittering, WA
03.2009 - Current
- Facilitated engaging activities promoting social, emotional, and cognitive development.
- Developed individualized lesson plans to enhance children's learning experiences.
- Fostered positive relationships with families to support children's growth and well-being.
- Fostered a nurturing environment promoting social skills and emotional growth.
- Developed engaging educational activities tailored to children's developmental needs.
- Implemented safety protocols ensuring a secure learning atmosphere for children.
- Collaborated with parents to create individualized care plans reflecting each child's unique requirements.
- Ensured a safe and nurturing environment for children by maintaining clean facilities, adhering to safety guidelines, and closely monitoring all indoor and outdoor activities.
- Adapted learning materials to accommodate varying developmental stages or special needs within the daycare setting.
- Promoted early literacy by introducing various books, storytelling, and language-focused games in daily routines.
- Continuously sought professional development opportunities to stay current on best practices in early childhood education and maintain state-mandated training requirements.
- Served as a positive role model for children by exhibiting patience, empathy, and respect in all interactions with them.
- Maintained accurate records of each child''s attendance, medical information, emergency contacts, allergies or dietary restrictions as required by state regulations.
- Developed and maintained courteous and effective working relationships.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating a collaborative environment.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Input financial data and produced reports using Hello Hub.
Canteen Manager
Bindoon Parents and Community
Bindoon, WA
01.2006 - 03.2009
- Oversaw daily cafeteria operations, ensuring compliance with health and safety standards.
- Developed and implemented menus that catered to diverse dietary needs and preferences.
- Managed inventory control, optimizing stock levels to reduce waste and enhance efficiency.
- Trained and mentored staff on food preparation techniques and customer service excellence.
- Collaborated with local vendors to source quality ingredients while maintaining budgetary constraints.
- Organized community events promoting healthy eating habits among parents and children.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Delegated daily volunteers' responsibilities and job duties for quality of service, and sanitary standards.
- Maximized profitability by identifying areas for cost reduction without compromising quality or service standards.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Member Services Officer
Australian Defence Credit Union
RAAF Base Pearce Bullsbrook WA
12.2005 - 02.2006
- Facilitated member inquiries, providing tailored solutions and enhancing customer satisfaction.
- Processed loan applications, ensuring compliance with credit union policies and regulations.
- Assisted in the development of member service protocols to streamline operations and improve efficiency.
- Maintained customer records by updating account information.
- Collaborated with team members to achieve branch goals and objectives.
- Collaborated with colleagues to develop strategies for improving overall member experience and service delivery.
- Processed transactions accurately and efficiently, minimizing errors while upholding strict confidentiality standards.
- Contributed towards meeting sales targets through cross-selling additional banking products that aligned with individual member needs.
- Monitored branch security measures, adhering to protocols to protect members'' assets and personal information.
- Managed dispute resolution cases effectively by following established guidelines while maintaining empathy towards the member''s situation.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Receptionist Relief
Faculty of Medicine and Dentistry
Nedlands, WA
07.2003 - 09.2003
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between patients, faculty, and administrative staff to enhance service delivery.
- Maintained accurate records of Student interactions and scheduled appointments using electronic record systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed and implemented office procedures to streamline workflow and improve efficiency across departments.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Certificate 111 in Community Services
INDUSTRY SKILLS TRAINING
Joondalup, WA01-2027
DIPLOMA OF EARLY CHILDHOOD EDUCATION AND CARE
South Metropolitan TAFE
Perth, WA09-2016
Certificate 111 Children's Services
North Metropolitan TAFE
Perth, WA03-2015
Skills
- Customer relations
- Document management
- Problem-solving
- Data analysis
- Client engagement
- Tax compliance
- Confidentiality management
- Personal bookkeeping
- Financial recordkeeping
- Risk management
- Curriculum development
Community citizen of the year Certificate of Appreciation Shire of Chittering 2024
Nominated for a Citizen of the Year award for my volunteer work for Bindoon Arts and Crafts, President for 3 years, also a member of the CWA Bindoon Bells and Coordinator of Bullsbrook Playgroup, also a steward at the Bindoon Show
Timeline
Early Childhood Educator
Self-employeed
03.2009 - Current
Canteen Manager
Bindoon Parents and Community
01.2006 - 03.2009
Member Services Officer
Australian Defence Credit Union
12.2005 - 02.2006
Receptionist Relief
Faculty of Medicine and Dentistry
07.2003 - 09.2003
Certificate 111 in Community Services
INDUSTRY SKILLS TRAINING
DIPLOMA OF EARLY CHILDHOOD EDUCATION AND CARE
South Metropolitan TAFE
Certificate 111 Children's Services
North Metropolitan TAFE