Summary
Overview
Work History
Skills
References
Timeline
Generic

Helen Tran

Melbourne,VIC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.

Result driven leader with over 5 years of experience recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.

Overview

8
8
years of professional experience

Work History

Operations and Service Lead

SAMSUNG ELECTRONICS
02.2024 - Current
  • Mentored junior team members, fostering a culture of continuous learning and professional growth within the department.
  • Served as the primary point of contact for escalated issues, deftly navigating challenging situations to achieve satisfactory resolutions while preserving client trust and satisfaction.
  • Boosted team efficiency by streamlining workflows and implementing best practices in client service management.

Experience Consultant

SAMSUNG ELECTRONICS
11.2022 - 02.2024
  • Responding to customers inquires, Stock replenishment, Providing support to customers, Processing sales, Upholding cleanliness of store front and back of house.
  • Enhanced client satisfaction by delivering customized consulting services tailored to individual needs.

Customer Service Specialist

MEDIBANK
01.2022 - 06.2022
  • Managed high call volume while maintaining a courteous and professional demeanour.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Duty Manager/Grocery Department 2IC

COLES SUPERMARKETS
11.2016 - 12.2021
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Skills

  • Excellent communication skills
  • Staff management
  • Excellent customer service
  • Ability to work in a team
  • People orientated
  • Administrative knowledge
  • Sales experience
  • Dedicated work ethic
  • Excellent punctuality
  • Eye for accuracy and details
  • Inventory management
  • Proficient with Microsoft Office and The Web

References

Available upon request

Timeline

Operations and Service Lead

SAMSUNG ELECTRONICS
02.2024 - Current

Experience Consultant

SAMSUNG ELECTRONICS
11.2022 - 02.2024

Customer Service Specialist

MEDIBANK
01.2022 - 06.2022

Duty Manager/Grocery Department 2IC

COLES SUPERMARKETS
11.2016 - 12.2021

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Helen Tran