Helen Tuddenham
Bli Bli,QLD
Summary
Patient-oriented Pharmacy Technician accumulating over 25 years of experience. In this time I have gained extensive knowledge across a wide range of Pharmacy business sectors, including retail, hospital, regional sales and shipping. In Retail Pharmacy I have over 10 years of service, performing duties from prescription dispensing, OTC sales, webster packing, stock control and, auditing & procurement of medical supplies for ships coming into port. For a short period of time I pursued a career as a Pharmaceutical Sales Representative before returning to pharmacy. During this time I was engaged as a Pharmacy Technician in both public and private hospitals working in outpatients, wards, purchasing, stores and aseptic manufacturing in sterile & oncology utilizing my acquired skills. A feature I am proud of is representing the University Hospital Geelong Pharmacy Technicians at the SHPA Federal Conference speaking on a PBS trial which we were involved in. I am currently looking for part-time or casual employment in the medical field.
Overview
1
1
Certification
Work History
Pharmacy Technician
Barwon Health
Geelong , VIC
2008 - 2024.06
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Operated register to accept payments from customers via EFTPOS machine and cash.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Ordered drugs for wards & pharmacy imprest via PDE & wholesalers as needed.
- Maintained stock control by rotating stock, expiry checking and imprest list updating.
- Compounding sterile and cytotoxic products according to strict protocols and procedures.
- Entered patient, PBS and Non PBS prescription information into pharmacy software systems with high attention to detail.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Updating patient personal information such as change of address, Medicare number, Pension and DVA entitlements.
- Assisted in training of new pharmacy technician employees.
- Managed filing of prescriptions, both electronically and manually.
Education
First Aid And CPR
Australia Wide First Aid
Sunshine Coast, QLD2024-07
Cert III in Individual Support (Ageing, Home & Community) -
Gordon College
Geelong, VIC2021-12
Cert III in Hospital / Health Services Pharmacy Support - Pharmacy Technician
Box Hill Tafe
Melbourne, VIC2012-06
Aseptic Cytotoxic Preparation Course
SHPA
Melbourne2009-11
Skills
- Point of sale systems proficiency
- Processing payments & billing support
- Prescription dispensing via computer system
- Team Collaboration
- Problem-solving skills
- Aseptic manufacturing (sterile & cytotoxic)
- New staff training
- Webster packing
- OTC Recommendations
- Impresting via PDE
- Re-packing of medications
- Drug Inventory Management (rotating stock, expiry checking, imprest list updating)
- Requisition printing and assembly via ROWA stock robot & store
- Auditing & procuring medical supplies
- Customer service
Certification
- Spill kit training
- Hand hygiene certificate
- Australian drivers licence
Timeline
Pharmacy Technician
Barwon Health
2008 - 2024.06
First Aid And CPR
Australia Wide First Aid
Cert III in Individual Support (Ageing, Home & Community) -
Gordon College
Cert III in Hospital / Health Services Pharmacy Support - Pharmacy Technician
Box Hill Tafe
Aseptic Cytotoxic Preparation Course
SHPA
- Spill kit training
- Hand hygiene certificate
- Australian drivers licence
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