Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Van Der Kooij

Wilson,Western Australia

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 7 years.

Overview

8
8
years of professional experience

Work History

Medical Receptionist

Murdoch Eye Centre
10.2007 - 07.2015
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Education

High School Diploma -

Tyndale Christian School
Sydney, NSW
11.1985

Skills

  • Medical Billing
  • Mail Management
  • Medical Office Administration
  • HIPAA Compliance
  • Referral Verification
  • Insurance Verification
  • Medical Terminology
  • Payment Collection
  • Records Management
  • Patient Relations
  • Appointment Scheduling
  • Front Desk Operations
  • Patient Scheduling
  • Telephone Etiquette

Timeline

Medical Receptionist

Murdoch Eye Centre
10.2007 - 07.2015

High School Diploma -

Tyndale Christian School

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Helen Van Der Kooij