Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Helen Zamboni

MASCOT,NSW

Summary

I am currently studying for an Event Management degree at Torren University. I possess strong organisational skills, furthered by the work I complete in my studies, in particular, I pride myself on completing my work within specific time frames, whilst ensuring this entails time to effectively plan and adequately check at the end and make improvements. I am a dedicated individual driven by a profound passion for nurturing and understanding. Whether it's providing care for individuals in need or fostering the growth of children, my commitment to making a positive impact on lives is unwavering. Simultaneously, my fascination with diverse cultures propels my exploration of foreign languages, and I am fluent in Italian, English, Romanian, and Spanish. These languages are not just tools of communication but gateways to understanding, allowing me to connect with people from various backgrounds on a deeper level. In essence, my personal and professional pursuits are rooted in my genuine desire to contribute positively to society.

Overview

2
2
years of professional experience

Work History

Concierge

Pullman Sydney Airport
02.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

All rounder

ARIUM OF MASCOT
11.2023 - 01.2024
  • Developed teamwork skills through collaborative work with kitchen staff, servers, and other team members to ensure smooth operations and timely service
  • Provided critical ideas to management during expansion talks
  • Ability to manage the team during rushes, effectively communicating between different teams

Waitress

LA BUFALA
12.2022 - 01.2024
  • Acquired customer service skills; demonstrated ability to provide excellent customer service, addressing customer need and ensuring a positive dining experience
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Focused on creating and maintaining positive customer relationships
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Shop Assistant

Stradivarius
03.2022 - 09.2022
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.

Education

Bachelor of Event Management - Event Management

Torren University Sydney
Sydney, NSW
08.2026

Greenwich English College Sydney
07.2023

High School Diploma - Economic Studies (Tourism)

Istituto Tecnico “Aldo Pasoli” Italy
01.2021

Skills

  • Negotiation and Persuasion
  • Teamwork and Professionalism
  • Professional Service Standards
  • Effective Customer Communication
  • Able to work effectively with a team or unassisted
  • Able to work efficiently under pressure
  • Ability to adapt to different tasks
  • Customer relationship

References

  • Santo Cardillo, Manager at La Bufala, +6146659014
  • Valentina Ramondetti, Assistant manager at Arium of Mascot, +392756186316

Languages

Italian
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Romanian
Professional Working

Timeline

Concierge

Pullman Sydney Airport
02.2024 - Current

All rounder

ARIUM OF MASCOT
11.2023 - 01.2024

Waitress

LA BUFALA
12.2022 - 01.2024

Shop Assistant

Stradivarius
03.2022 - 09.2022

Bachelor of Event Management - Event Management

Torren University Sydney

Greenwich English College Sydney

High School Diploma - Economic Studies (Tourism)

Istituto Tecnico “Aldo Pasoli” Italy
Helen Zamboni