Helen Zouganelis
Yagoona,NSW
Summary
A people-oriented Customer Service officer in Finance with over 20 years experience, with a keen interest in pursuing a career in the exciting world of retail at Kmart.
Proactive, enthusiastic, reliable.
A self-motivated individual with team player attitude and strong interpersonal skills developed through working with customers from different backgrounds. Dedicated to continuous learning and adapting to new situations.
Overview
39
39
years of professional experience
Work History
Finance Officer
Department Of Communities And Justice
03.2004 - 07.2019
- Answering and resolving queries including complex transactional matters
- Completing quality assurance reports
- Check work of others to ensure accuracy and compliance with policy and legislation
- Coach and train team members and staff from other departments in new procedures and technology
- Identified work processes that can be improved and provided input in a collaborative effort
- Provide continuous support to the team leader to facilitate the delivery of quality service in a timely manner
Accounts Payable Clerk
Iplex Pipelines
05.2001 - 02.2004
- Reviewed up to 150 vendor invoices per day for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
Cafe Worker
Maria Aronis
03.1999 - 01.2001
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Bank Officer
Westpac Banking Corporation, WBC
01.1981 - 08.1992
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at branch level.
- Developed strong relationships with clients, resulting in increased business and referrals.
Education
Certificate III - Office Administration
TAFE NSW
Bankstown, NSWSkills
Customer-oriented
Strong problem solving skills
Money handling and banking procedures
Collaboration with team members in sharing information, developing better processes and approaches to work
Impeccable housekeeping skills in compliance with WHS safety standards
Highly organized
Languages
Greek
Professional Working
Additional Information
Referees available upon request
Timeline
Finance Officer
Department Of Communities And Justice
03.2004 - 07.2019
Accounts Payable Clerk
Iplex Pipelines
05.2001 - 02.2004
Cafe Worker
Maria Aronis
03.1999 - 01.2001
Bank Officer
Westpac Banking Corporation, WBC
01.1981 - 08.1992
Certificate III - Office Administration
TAFE NSW
Similar Profiles
Carolynn VeilofiaCarolynn Veilofia
Client Service Officer Tenancy Management at Department of Family and Community Services, Department of Communities and Justice, HOMES NSWClient Service Officer Tenancy Management at Department of Family and Community Services, Department of Communities and Justice, HOMES NSW
Alberto FantiniAlberto Fantini
Grade 3/4 - Counter Manager at Department Of Communities And JusticeGrade 3/4 - Counter Manager at Department Of Communities And Justice
Gail PhillipsGail Phillips
Customer Service Officer at Department of Communities and JusticeCustomer Service Officer at Department of Communities and Justice
Alicia Frayne JohnsonAlicia Frayne Johnson
Aboriginal Independent Assessor at Department of Communities and JusticeAboriginal Independent Assessor at Department of Communities and Justice
Markos ChatzidimitrisMarkos Chatzidimitris
Head Pastry Chef at Athena cake shopHead Pastry Chef at Athena cake shop