Helena Broders
Melbourne,VIC
Summary
Client-driven, energetic Sales Representative with three years of experience in customer service. Dedicated to increasing brand awareness through authentic customer experiences that focus on the individual's need, with care and a shared passion for innovative products that rival any challenge. Proficient at handling customer transactions, resolving enquiries, and providing up-to-date product knowledge. Compelled by the opportunity for growth, both personally and professionally.
Overview
5
5
years of professional experience
Work History
Professional Domestic Cleaner
Self-employed
08.2023 - Current
- Established a cleaning business with a strong commitment to environmental protection
- Use locally-sourced, environmentally-friendly cleaning products with a history of supporting eco initiatives 1% for the Planet and People and Parks #NaturePact
- Successfully maintained client roster over last 12 months
- Developed personalised payment plans that reflect individual needs of customers during cost of living crisis
- Invoice and successfully budget for weekly operations
Sales Representative
Carbon Savers
03.2022 - 03.2023
- Campaigned door-to-door for Victorian Energy Upgrades program, providing households with energy solutions that addressed sustainability in forward-thinking, accessible way
- Identified customer needs with passion and enthusiasm, to deliver relevant product solutions
- Coordinated installation of LED light globes, in-home-displays, and fan seals with customer and trade availability
- Helped to guide team of six sales representatives to achieve individual and group sales targets
- Provided onsite technical support to new and existing sales representatives
- Communicated with upper management regarding training exercises to encourage professional growth
Café All Rounder
Café E Biscotti
04.2021 - 01.2022
- Greeted customers with smile upon arrival, and provided assistance and personalised recommendations on menu orders
- Responded promptly to order enquiries, and resolved complaints quickly and flexibly
- Processed cash and credit card payments via POS system, and issued change and receipts
- Monitored and restocked inventory of essential items to reflect menu, and provide an efficient and enjoyable customer experience
- Improved communication and time management skills in order to provide support for customers and staff, alike
Expedition Participant
Antipodeans Abroad
07.2019 - 07.2019
- Participated in four-week, student-led expedition to Annapurna base camp, with focus on social and cultural immersion
- Partook in five-day community service project to improve classroom facilities at remote Ghorepani school
- Assisted in planning of group budget, meal schedule and itinerary
Education
High School Diploma -
Academy of Mary Immaculate
Fitzroy, VIC12.2021
Skills
- Operation of point-of-sales system
- Identification of customer needs
- Post-sales support
- Enquiry resolution
- Performance improvement
- Raw passion for the outdoors
- Full-time availability
Timeline
Professional Domestic Cleaner
Self-employed
08.2023 - Current
Sales Representative
Carbon Savers
03.2022 - 03.2023
Café All Rounder
Café E Biscotti
04.2021 - 01.2022
Expedition Participant
Antipodeans Abroad
07.2019 - 07.2019
High School Diploma -
Academy of Mary Immaculate
Similar Profiles
Talia JunTalia Jun
Nail Technician at Self-employedNail Technician at Self-employed
Anasua SarkarAnasua Sarkar
Tutor at Self-employedTutor at Self-employed
Timothy SenterTimothy Senter
Owner/Operator/CEO at Self-EmployedOwner/Operator/CEO at Self-Employed
Maxine MollnerMaxine Mollner
Craft Shop Creator at Self-employedCraft Shop Creator at Self-employed
Cavsar KuerbanCavsar Kuerban
ECommerce at DropK CardsECommerce at DropK Cards