Helena Cenerini
Maroubra
Summary
Highly organized and proactive Customer Service Coordinator with a strong background in managing customer relations, resolving issues efficiently, and supporting sales teams. Known for attention to detail, excellent communication, and ability to multitask in fast- paced environments. Committed to delivering exceptional service and building lasting client relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Coordinator
INALCA Food & Beverage
Sydney
10.2023 - Current
- Serve as the primary point of contact for wholesale and retail customers regarding orders, deliveries, and product inquiries.
- Coordinate daily with warehouse and logistics teams to ensure timely and accurate dispatch.
- Communicated proactively with customers about stock availability, delivery updates, and product substitutions, improving overall customer experience.
- Managed product returns, credits, and complaints, enhancing customer satisfaction and facilitating service recovery.
- Maintain and update customer records, pricing agreements, and order history using CRM systems.
- Ensure follow-ups and issue resolutions to maintain high customer satisfaction.
- Train new team members on handling customer inquiries and company processes.
- Analyzed feedback to identify service improvements, streamlining procedures to better meet customer needs.
Customer Service Specialist & Account Receivable
Food&Wines
Sydney
02.2021 - 10.2023
- Managed customer accounts and monitored outstanding balances, ensuring timely payments and reducing overdue accounts.
- Issued invoices, followed up on overdue accounts, and resolved billing discrepancies to maintain accurate financial records.
- Responded to customer inquiries regarding statements, payments, and order issues.
- Built strong client relationships by providing responsive, personalized service that enhanced customer satisfaction.
- Maintained accurate records of customer interactions, payment history, and credit terms.
- Balanced multiple priorities while maintaining accuracy and attention to detail in all transactions.
Sales Advisor & Visual Merchandiser
H&M
Sydney
11.2017 - 02.2021
- Delivered personalized customer service and styling advice, fostering positive shopping experiences
- Executed visual merchandising strategies aligned with guidelines and seasonal campaigns, enhancing overall store presentation
- Replenished stock and ensured the shop floor remained organized and fully stocked
- Processed sales transactions, returns, and exchanges using POS systems
- Collaborated on visual displays, window setups, and promotional installations, contributing to engaging customer interactions
- Supported the team in achieving daily sales targets and store KPIs
Education
Photography And Photo Imaging - Photography
TAFE NSW
Ultimo, NSWSkills
- Client relationship management
- Data management
- MS office
- Calendar management
- Executive support
- Multitasking and organization
- Team collaboration
- Problem-solving
- Attention to detail
Timeline
Customer Service Coordinator
INALCA Food & Beverage
10.2023 - Current
Customer Service Specialist & Account Receivable
Food&Wines
02.2021 - 10.2023
Sales Advisor & Visual Merchandiser
H&M
11.2017 - 02.2021
Photography And Photo Imaging - Photography
TAFE NSW