Helena Geoghegan
Medical Admin Manager
Cairns,Queensland
Summary
Personable and dedicated administrative professional with a passion for fostering positive relationships among patients, staff, and management. Known for exceptional communication skills, a compassionate approach to problem-solving, and the ability to resolve conflicts with care and efficiency. Focused on creating harmonious and productive work environments.
Overview
14
14
years of professional experience
Work History
Area Office Supervisor
I-Med Radiology
Cairns & Mt Sheridan, QLD
08.2019 - Current
- Oversee the effective operation of clerical staff across multiple clinics, ensuring efficient workflow and adherence to company standards.
- Deliver professional training and internal updates, including OHS and clerical development programs.
- Contribute to marketing and revenue growth initiatives, including medical liaison and referrer relationship marketing.
- Monitor and analyze clinic performance through financial targets and Key Performance Indicators (KPIs).
- Ensure clinics meet daily banking and financial requirements, overseeing cash collection and HIC billing accuracy.
- Manage clerical labor costs by optimizing staff rostering, overtime management, and annual leave planning.
- Authorize timesheets, manage staff payroll, and ensure compliance with financial policies and procedures.
- Maintain stock control and manage clinic consumables, supporting cost management initiatives.
- Participate in the development and management of clinic budgets, contributing to financial planning and reporting.
- Implement and support company-wide procurement strategies and ensure adherence to I-Med strategic projects.
- Foster referrer loyalty and drive business development by supporting marketing efforts and educational activities.
Senior Medical Receptionist
CAIRNS RADIOLOGY, CAIRNS WOMENS IMAGING & MT SHERIDAN XRAY
Cairns & Mt Sheridan, QLD
02.2012 - 07.2019
- Provided high-quality administrative services to patients with a focus on care and support.
- Maintained confidentiality of sensitive information, including patient data and medical reports.
- Scanned and transferred patient information and medical imaging reports; typed dictated echocardiogram reports for Brisbane-based cardiac radiologist.
- Managed DVA billing and receipting as the nominated PRODA account holder for three radiologists.
- Processed and corrected Medicare invoices for four entities, resubmitting billing errors to Medicare.
- Reported to the Practice Manager and CEO on staff updates, changes, and administrative matters.
- Coordinated with Head Radiographer and Head Sonographer to ensure smooth transitions in staffing levels for radiographers, sonographers, trainees, and locums.
- Communicated updates on procedures, staff availability, and reporting times to administration staff across multiple sites.
- Reported IT, software, and equipment issues promptly for resolution.
- Managed medico-legal correspondence, set up new referring doctor profiles, and supported online services (InteleViewer).
- Effectively communicated with patients, referring doctors, and specialists via phone, email, and in-person to manage referrals and schedule appointments.
- Handled patient accounts, data entry (COMRAD), and appointment reminders, ensuring efficient clinic operations.
- Performed end-of-day sales, sensitive document management, and correspondence with medical centers.
Medical Receptionist
NORTH QUEENSLAND XRAY SERVICES
CAIRNS, QLD
02.2011 - 02.2012
- Delivered high-quality administrative services and maintained patient confidentiality.
- Managed patient information, medical imaging reports, appointment scheduling, and cancellations.
- Assisted radiologists with urgent referrals and patient interventional procedures.
- Maintained clinic supplies and managed general administrative duties, including patient rescheduling and confirmations.
Education
Certificate IV Health Supervision -
Tropical North Queensland Institute of Tafe
Cairns, QLD11-2012
Certificate III Healthcare Administration -
Tropical North Queensland Institute of Tafe
Cairns, QLD11-2011
Skills
- Excellent communication and writing abilities
- Strong leadership and teamwork qualities
- Proficient in managing patient inquiries and complaints
- Skilled multitasker with extensive healthcare experience
- Effective problem-solving and staff motivation
- Quick learner, adaptable to new programs and environments
- Works well under pressure, delivering accurate results
- Knowledgeable in medical terminology, ensuring appointment and patient accuracy
- Strong office management, scheduling, and organizational skills
- Experienced in staff supervision, training, and workflow planning
- Proficient in database administration, expense reporting, and event coordination
References
- Dr. Daniel Webb, Radiologist, I-Med Radiology, 0401 277 528, danielrwebb@gmail.com
- Mr. Paul Wellby, Chief Tech, I-Med Radiology, 0417 782 375, Paul.Wellby@i-med.com.au
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leave4-day work weekTimeline
Area Office Supervisor
I-Med Radiology
08.2019 - Current
Senior Medical Receptionist
CAIRNS RADIOLOGY, CAIRNS WOMENS IMAGING & MT SHERIDAN XRAY
02.2012 - 07.2019
Medical Receptionist
NORTH QUEENSLAND XRAY SERVICES
02.2011 - 02.2012
Certificate IV Health Supervision -
Tropical North Queensland Institute of Tafe
Certificate III Healthcare Administration -
Tropical North Queensland Institute of Tafe
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