I have worked in various fields over the years i have been growing my cleaning company up on the side. I have opened physiotherapy's and been the supervisor and medical receptionist. Worked in the construction industry as a site supervisor and builders cleaner. A supervisor and retail worker for the Reject Shop. Sales and Admin for a credit file repair company. Done experience at the AEC with records ands documents, client services and ordering. My cleaning company was working with commercial and domestic & special request cleaning. Recent was with real estate agents and parolee's with my 2nd chance program. I ventured into cooking and was really enjoying it, unfortunately my parents have had some health problems so i have now moved from Brisbane to FNQ to help family and find work closer to home.
Hi, I’m
Helena Harvey
Summary
Overview
7
years of professional experience
Work History
SQCCGatton, QLD
Head Cook
08.2021 - 08.2022
Job overview
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Placed orders to restock items before supplies ran out.
- Developed recipes, portion specifications, and standard preparation procedures for all dishes.
Bolena Cleaning Services Brisbane , QLD
Business Owner/Operator
05.2015 - 08.2021
Job overview
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Used squeegees and cleaners to clean windows and glass partitions.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Refilled soap dispensers and air fresheners in [Number] bathrooms.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
- Moved around heavy equipment and furniture for storage or rearranging.
- Wiped down conference tables and reception desks to remove smears and fingerprints on surfaces.
- Handled equipment, chemicals and materials properly and with caution.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Documented and reported necessary facility and building repairs observed.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Consulted with customers to assess needs and propose optimal solutions.
- Input income and expense details into database to track business finances and address variances.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Education
Mitchelton State High SchoolMitchelton, QLD
High School Diploma
University Overview
ASSET CollegeBrisbane, QLD
No Degree from CPCCWHS1001
University Overview
ASSET CollegeBrisbane
No Degree from SIT20416 Cert 2 Kitchen Operations
University Overview
The University Of Queensland Brisbane
No Degree from AHC32816 Cert 3 in Rural Operations
University Overview
Skills
- Meal Scheduling
- Customer Needs Assessments
- Food Spoilage Prevention
- Kitchen Staff Management
- Quality Control and Oversight
- Cleaning and Sanitation
- Dietary Restrictions
- Staff Recruiting and Hiring
- Staff Supervision and Coordination
- Instruction and Delegation
- Waste Control
- Portion and Cost Control
- Timely Food Delivery
- Chemical Storage
- Portion Sizes
- Restaurant Operation
- Inventory and Supply Management
- Head Counts
- Professional Relationships
- Food Production
- Resolving Complaints
- Food Production Timing
- Surface and Floor Cleaning
- Stock Inventory Management
- Routine Inspections
- Client Relations
- Business Documentation
- Task Prioritization
- Equipment Cleaning and Maintenance
- Complaint Handling
- Ordering Cleaning Supplies
- Hazardous Chemicals
- Daily Progress Reports
- Cleaning Practices
- Employee Work Scheduling
- Equipment Purchasing
- Safety Risk Assessment
- Carpet Cleaning
- Health and Safety Requirements
- Applicant Screening and Hiring
- Industrial Vacuum Cleaners
- Customer Experience
- Desktop Computers
- Workplace Safety
- Team Guidance and Motivation
- Data Communications
- Customer Service
- Attention to Detail
- Administration and Management
- General Management and Administration
- Contract Administration
- Employee Supervision
- Supply Ordering
- Recordkeeping and File Management
- Accounts Payable and Receivable
- Cash Register Operations
- Call Forwarding
- Training
- Documentation
- Leadership
- Greeting and Seating Clients
- Call Answering and Routing
- Legal Document Preparation
- Multi-Line Telephone Skills
- Administrative and Clerical Support
- Patient Information Collection
- Making Appointments
- Office Equipment Operation
- Hotel Accommodations
- PCI (Payment Card Industry)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
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