Helena Heng (MBA Student)
40 SURREY ST, Darlinghurst,NSW
Summary
With a background in fine dining hospitality, retail management, and corporate environments like KPMG, I bring polished customer service, operational precision, and a professional edge. I’m highly confident in both people and technology and skilled in engaging, high-quality client interactions. Currently studying data analytics, I combine people-savvy communication with analytical thinking, making me well-equipped to deliver exceptional experiences and support business goals in high-end brands.
Overview
4
4
years of professional experience
Work History
Waitressing
Lilymu, Willow, Chinadoll
01.2023 - 03.2025
- Proven sales ability through daily upselling of specials and premium menu items, with a focus on understanding customer preferences and maximizing spend.
- Managed cash handling and processed payments using POS systems
- Exceptional interpersonal skills, able to engage customers in warm, tailored conversations that enhance the overall guest experience.
- Trained in reading customer cues and anticipating needs, creating a high-touch, personalised service—ideal for delivering elevated retail experiences.
Store Manager
Honda Motorcycles Local Brunch
01.2022 - 01.2023
- Provided excellent customer service by greeting and assisting customers in a friendly and professional manner.
- Actively engaged with customers to understand their needs and recommend products that best fit their requirements.
- Efficiently managed stock levels and conducted regular inventory audits to minimize discrepancies, reduce shrinkage, and ensure smooth day-to-day operations.
- Oversaw product deliveries, transfers, and stockroom organization, ensuring accurate intake, labelling, and replenishment in line with sales trends and visual merchandising plans
Legal Assistant
KPMG
01.2021 - 01.2022
- Contributed to the development and implementation of corporate compliance programs, ensuring that clients adhered to legal and regulatory requirements.
- Supported the legal team in preparing for and participating in meetings, conferences, and client interactions, contributing to the successful representation of KPMG in legal matters.
Education
MBA - Business Data Analytics
Western Sydney University
Sydney, NSW06-2026
BACHELOR OF GLOBAL AFFAIRS -
American University of Phnom Penh
01.2021
Skills
- Familiarity with point-of-sale (POS) systems
- Fast-paced customer service
- Conducting regular stock counts
- Reconciling discrepancies
- Welcoming and assisting customers
- Quick and effective problem-solving skills
- Strong interpersonal and communication skills
- Flexibility to adapt to changing roles
- High-quality customer service
- Handling customer queries
- Resolving issues promptly and professionally
- Cash handling
- Processing payments using POS systems
- Collaborative teamwork
- Excellent communication
- Multitasking
- Time management
- Data analysis
References
- Kimliang Chuck, Senior Consultant, KPMG Cambodia Ltd., KCHUCK@KPMG.COM.KH
Languages
English
Full Professional
Cambodian
Native/ Bilingual
Thai
Limited
Timeline
Waitressing
Lilymu, Willow, Chinadoll
01.2023 - 03.2025
Store Manager
Honda Motorcycles Local Brunch
01.2022 - 01.2023
Legal Assistant
KPMG
01.2021 - 01.2022
MBA - Business Data Analytics
Western Sydney University
BACHELOR OF GLOBAL AFFAIRS -
American University of Phnom Penh
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