Helena Hertle
Bendigo,VIC
Summary
Energetic woman with top-notch relationship-building, sales and ambition with the ability to self-motivate. Multitasks smoothly to handle customer and colleagues needs.
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Banking Professional
Meine Volksbank Raiffeisenbank EG
09.2021 - 09.2023
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Evaluated client financial positions and identified most appropriate banking products.
- Provided advice on different bank products and financial options.
- Wrote and distributed customer correspondence.
- Cross-sold credit cards, loans and other bank products.
- Trained new hires on customer service policies and procedures.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
Childcare Assistant
Diakonie
10.2017 - 08.2021
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Encouraged children's emotional and social development.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Education
Vocational Training: Banking Professional -
Staatliche Berufsschule II
Rosenheim06.2023
High School Diploma -
Sebastian-Finsterwalder-Gymnasium
Rosenheim07.2021
Skills
- Building Customized Solutions
- Promoting Products
- Cross-Selling Expertise
- Giving Presentations
- Product and Service Sales
- Team Collaboration
Hobbies
- Sports (hiking, running, swimming, skiing, cycling, climbing, yoga, gym)
- Travelling
- Photography
Languages
German
Native or Bilingual
English
Full Professional
Timeline
Banking Professional
Meine Volksbank Raiffeisenbank EG
09.2021 - 09.2023
Childcare Assistant
Diakonie
10.2017 - 08.2021
Vocational Training: Banking Professional -
Staatliche Berufsschule II
High School Diploma -
Sebastian-Finsterwalder-Gymnasium
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