Helena King
Watsonia,VIC
Summary
Compassionate Care Support Worker with extensive hands-on experience providing high quality care and support to individuals in need, particularly in a religious context. Skilled in fostering nurturing companionship and emotional support to residents. Ability to maintain confidentiality and dignity
Understanding of spiritual and religious needs.
Familiarity with healthcare regulations and safety standards.
Excel in communication, empathy, and patience, ensuring top-quality care and support to clients.
Overview
38
38
years of professional experience
Work History
Care Support Worker
MISSIONARY SISTERS OF SACRED HEART
Balwyn, Victoria
05.2019 - Current
- Assisted clients with their daily living activities, such as personal hygiene, meal preparation and shopping.
- Provided emotional support to clients in difficult situations.
- Provided transport services for those unable to travel independently.
- Developed relationships with clients by providing companionship, understanding and empathy.
- Reported any changes in a client's condition or behaviour promptly to relevant personnel.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Laboratory Assistant
DOREVITCH PATHOLOGY
Melbourne, Victoria
08.2017 - Current
- Prepare samples for testing, including centrifuging, aliquoting, and loading on analysers.
- Collected, recorded and analyzed data from various tests.
- Maintained lab inventory and ordered supplies as needed.
- Adhere to correct procedures policies and follow health and safety guidleines
- Maintain work area and equipment
- Computer literacy and familiarity with Laboratory Information Systems
- Administrative tasks including, data entry, scanning of referrals and results
Administration Officer
IMED RADIOLOGY
01.2007 - Current
- Responsible for providing administrative support to ensure efficient operation of the office, through a variety of tasks related to organisation and communication
- The scope includes communicating via phone and email ensuring that all administrative assistant duties are completed accurately and delivered with high quality and in a timely manner
- Excellent time management skills and ability to multi-task and prioritise work
- Committed to delivering high levels of patient care and customer service
- Organised, task-oriented and have a strong work ethic
- Clerical and office administration, data entry with a strong attention to detail
- Excellent telephone manner, ability to effectively communicate with medical, paramedical and non-medical personnel
- Supervised and mentored junior administration to develop ability to problem solve
- Ability to adapt and respond to change
- Ability to work autonomously along with a strong focus working within a team environment
- Experience in various medical operating systems
- Prioritising work based on client referral source and the degree of indicated urgency
- Use initiative and initiate proposals and suggestions re workflow
- Good numeracy, spelling and grammar skills
Operations Manager
GIPPSLAND PATHOLOGY
01.2005 - 01.2007
- Responsible for managing 250 employees across 6 Regional Laboratories
- Achievements:
- Restructured Executive team in line with Symbion standard from 6 to 1, absorbing and delegating duties by utilising existing resources
- Decreased overall FTE count for company utilising natural attrition and replacing less hours when opportunities arose without impacting service levels
- Resulted in 10% decrease and coming in under budget
Customer Services Manager
DOREVITCH PATHOLOGY
01.2000 - 01.2005
- Responsible for managing 8 regions, comprising 8 regional co-ordinators and 500 collectors
- Recruited and trained key staff as co-ordinators
- Initiated and maintained regular communication lines at multiple sites (approx
- 120) across metropolitan area, by compiling and distributing monthly memo’s to all staff and chairing regular staff meetings
- 500 staff, many working in isolation, received regular communication
Regional Co-ordinator
DOREVITCH PATHOLOGY
01.1997 - 01.2000
- Facilitated merge of Dorevitch and Tresize Pathology, in the capacity of Regional co-ordinator in a new Collection management model
- Achieved standardised methods and competency of all Tresize staff in region
- Gained supervisory experience leading to being positioned for promotion to Collection services manager
Pathology Collector
DOREVITCH PATHOLOGY
01.1987 - 01.1996
- Gained competency in all facets of pathology collection, including specialised testing, enabling flexibility to work at all sites and participate in the on-call program
Education
Certificate of Integration Aide -
01.2016
Diploma of Management -
01.1999
State Enrolled Nurse -
01.1984
Skills
- Personal care assistance
- Emotional Support
- Compassionate client care
- Patient Companionship
- Respectful and Compassionate
- Dependable and Responsible
- Strong Ethics
- Client Transportation
- Supportive Companionship
- Elderly Care
Timeline
Care Support Worker
MISSIONARY SISTERS OF SACRED HEART
05.2019 - Current
Laboratory Assistant
DOREVITCH PATHOLOGY
08.2017 - Current
Administration Officer
IMED RADIOLOGY
01.2007 - Current
Operations Manager
GIPPSLAND PATHOLOGY
01.2005 - 01.2007
Customer Services Manager
DOREVITCH PATHOLOGY
01.2000 - 01.2005
Regional Co-ordinator
DOREVITCH PATHOLOGY
01.1997 - 01.2000
Pathology Collector
DOREVITCH PATHOLOGY
01.1987 - 01.1996
Certificate of Integration Aide -
Diploma of Management -
State Enrolled Nurse -
Similar Profiles
Mikha'la CampbellMikha'la Campbell
Volunteer at Little Sisters of the Poor Sacred Heart Home and HospitalVolunteer at Little Sisters of the Poor Sacred Heart Home and Hospital
Caryn ThompsonCaryn Thompson
Nursing Assistant at Sisters of the Sacred HeartNursing Assistant at Sisters of the Sacred Heart
JULIA NGUGIJULIA NGUGI
Administrative Coordinator at COMBONI MISSIONARY SISTERSAdministrative Coordinator at COMBONI MISSIONARY SISTERS