Somaya Ahmadi
Cranbourne North,VIC
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
1
1
year of professional experience
Work History
Sales Assistant
Oz Fresh Fruit And Vegetable
2023.06 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Wrapped, boxed and weighed bakery department products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
Education
Certificate II - Englsih
Chisholm Institute
Berwick, VIC07.2024
High School Diploma -
Ummul Baneen School
Kabul Afghanistan12.2016
Skills
- Complex Problem-Solving
- Processing Payments
- Visual Merchandising
- Display Building
- Stock Management
- Product Merchandising
- Cash Register Operation
- Customer Needs Assessment
- Opening and Closing Procedures
- Cash Handling
- Customer service
- Conflict resolution
- Organizational skills
- Time management
- Adaptability
- Multitasking
- Problem-solving
- Decision-making
- Active listening
- Customer Assistance
- Store Organization
- Honest and Dependable
- Flexible Hours
- Ability to Lift 40 Pounds
- Store Opening and Closing
- Security Practices
- Item Ticketing and Pricing
- Register Opening and Closing
- Friendly and Helpful
- Team Leadership
- Safety and Cleanliness Standards
Affiliations
- sewing
- cooking
Languages
English
Professional Working
dari
Native or Bilingual
farsi
Native or Bilingual
Timeline
Sales Assistant
Oz Fresh Fruit And Vegetable
2023.06 - Current
Certificate II - Englsih
Chisholm Institute
High School Diploma -
Ummul Baneen School
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