Summary
Work History
Education
Skills
Websites
Accomplishments
Pilates, boxing, beach walks and road trips, entertaing family and friends
Languages
Work Availability
Timeline
AssistantManager
Helena Mandilas

Helena Mandilas

Westmeadows,VIC

Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing customer satisfaction.

Hardworking professional committed to providing outstanding customer service and assistance.

Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced environment. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development, sales and customer relations.

Work History

Office Manager /Business Development Manager

Dreamaster Bedding
Melbourne , VIC
07.2019 - Current
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Arranged corporate and office conferences for company employees and guests.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Developed standard operating procedures for all administrative employees.
  • Sourced vendors for special project needs and negotiated contracts.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Maintained CRM database with customer updates and report generation.
  • Compared vendor prices and negotiated for optimal savings.
  • Maintained computer and physical filing systems.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue by 140%
  • Increased showroom sales by 250% in 2023

Business Development Manager

Carrol Boyes P/L
Melbourne , VIC
06.2018 - 07.2019
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Researched and identified opportunities for account growth, account penetration and market expansion.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Collaborated with sales and marketing departments to support business objectives and client acquisition.
  • Generated new business with marketing initiatives and strategic plans.
  • Created reports and presentations detailing business development activities.
  • Worked with existing customers to increase purchases of products and services.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Scheduled promotional activities in accordance with available inventory and staff resources.
  • Devised effective marketing, sales and other promotional initiatives.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Consistently exceeded quotas through penetration of new accounts.
  • Collected data and performed customer needs analysis.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.

Self Employed

Lavish International P/L
Melbourne , VIC
11.2008 - 02.2017
  • Owner of retail and wholesale Home Decor, Jewellery and Accessories company
  • Accomplished multiple tasks within established timeframes.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Hired and directed teams to achieve daily and long-term operations and business goals.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Analyzed business needs while soliciting customer feedback for process improvements.
  • Leveraged marketplace trends to create solutions and refine business strategies.
  • Developed impactful and strategic partnerships with clients to drive business development.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Approved regular payroll submissions for employees.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Directed staff and managed annual capital budget.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Managed 350 customers each month

Store Manager

Telstra Corporation
Melbourne , Victoria
09.1988 - 02.1998
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Improved operations through consistent hard work and dedication.
  • Collaborated with team members to achieve target results.
  • Monitored company inventory to keep stock levels and databases updated.
  • Developed and maintained courteous and effective working relationships.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Participated in team-building activities to enhance working relationships.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Saved $30,000 by implementing cost-saving initiatives that addressed long-standing problems.
  • Developed team communications and information for meetings.
  • Resolved problems, improved operations and provided exceptional service.
  • Increased sales by 150% with special displays and promotions.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Completed point of sale opening and closing procedures.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Coached sales associates on product knowledge by using wide variety of training tools.

Education

High School Diploma -

Brunswick High School
Brunswick, VIC
11.1983

Skills

  • Verbal and written communication
  • Business administration
  • Office Management
  • Microsoft Suite
  • Sales Presentation
  • Sales and Marketing
  • Managerial background
  • Team Management
  • Staff Training
  • Payroll Processing
  • Payroll Administration
  • Microsoft Publisher
  • Managing Appointments
  • Skilled in Microsoft Office
  • Employee Motivation
  • Employee Timesheet Processing
  • Team Recruiting and Onboarding
  • Retail Knowledge
  • Customer Service and Assistance
  • Effective Written and Verbal Communication
  • Social Media Platforms
  • POS Inventory System Operation
  • Onsite Visits

Accomplishments

  • Dreamaster Bedding
  • Developed, built and maintain company website.
  • Strategically worked with management to create new company showroom.
  • Resolved product issues through consumer testing.
  • Achieved better management of payments by introducing new processes.
  • Supervised team of 5 staff members.
  • Updated and maintained company database
  • Recognized by customers and Management for expedient and effective service.
  • Accomplished inventory improvement through implementation of Fishbowl Manufacturing.


Pilates, boxing, beach walks and road trips, entertaing family and friends

Cooking for my family and friends is one of my greatest passions. I enjoy my boxing and pilates classes as a way to destress. 

There is nothing better than getting away to new and exciting destinations, road trips and the beach are my happy places. 

Languages

Greek
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Manager /Business Development Manager

Dreamaster Bedding
07.2019 - Current

Business Development Manager

Carrol Boyes P/L
06.2018 - 07.2019

Self Employed

Lavish International P/L
11.2008 - 02.2017

Store Manager

Telstra Corporation
09.1988 - 02.1998

High School Diploma -

Brunswick High School

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Helena Mandilas