Summary
Overview
Work History
Education
Skills
Certificate
Certification
Timeline
Generic

Helena Mandilis

Sydney,NSW

Summary

I am a highly motivated individual with strong interpersonal skills and an ability to adapt to working in fast paced team environments. I have always shown an aptitude for providing the best customer service, particularly in difficult situations such as customer complaints and have been commended on my ability to offer prompt and effective resolutions. I thrive when given deadlines and can easily multitask to ensure all tasks are completed to the highest standard and efficiency. I am available full time.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Kitchen Hand

Childcare
05.2024 - Current

 Preparation of the children’s meals for Morning tea, lunch and afternoon tea.

 Receive, lift, handle and store food deliveries from Kids’ Gourmet every day.

 Checking children’s food allergies and ensuring that it is up to date.

 Checking the temperature of the food before serving.

 Ensure to use clean and sanitised bowls, plates and utensils.

 Cleaning and doing the dishes after each meal.

 Maintaining the cleanliness of the kitchen area such as sanitation, organising and packing up.

 Assisting in cleaning up during meal times in each room.

 Mopping of the floors.

 Wiping the cupboards, fridge and pantry.

 Dusting, wiping, vacuuming, polishing.

 Laundry and folding of the bedsheets, bibs and face washers.

 Keep food preparation areas clean at all times.

 Clean kitchen equipment and appliances

 Clean benchtops, floors, ovens and ranges

 Ensure working areas are kept clear.

 Dusting and cleaning ceiling vents, surface areas, and counter surfaces

 Performs general sweeping, scrubbing, and mopping of hardwood, laminate, or tiled floors

 Disposing of trash from bins and containers.

 Polishing furniture and room accessories as needed

 Scrubbing sinks, basins, and toilets in private and public bathrooms

 Cleaning windows, glass surfaces, and mirrors

 Maintaining and upkeep all cleaning equipment, supplies, and products

 Ensuring safe and sanitary storage and care of products

 Keeping all public spaces neat and tidy.

 Reporting repairs and replacements needed when encountered on the job

Food and Beverage Attendant

Catering HQ
01.2023 - 12.2023
  • Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.

  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Effectively multitasked within fast-paced environment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Food and Beverage Attendant

The Wentworth hotel
01.2021 - 08.2022
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Communicated effectively with kitchen staff regarding customer orders.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
  • Effectively multitasked within fast-paced environment.
  • Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained a positive attitude towards coworkers and customers at all times.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.

Hospitality Worker

Naked fish
01.2017 - 12.2020
  • Cash management
  • Transaction processing
  • Training new staff
  • Answering phone enquires
  • Food preparation

Education

St Spyridon College
Maroubra
01-2018

Skills

  • Food Safety Knowledge
  • Guest Services
  • Attention to Detail
  • Excellent verbal and written communication skills
  • Ability to thrive in a fast paced team environment
  • Always willing to go to the extra mile for both team members and customers
  • Customer Service
  • Ability to multitask and time management

Certificate

  • RSA/ RCG Licences

Certification

Food Handling certificate

Working with children check

Timeline

Kitchen Hand

Childcare
05.2024 - Current

Food and Beverage Attendant

Catering HQ
01.2023 - 12.2023

Food and Beverage Attendant

The Wentworth hotel
01.2021 - 08.2022

Hospitality Worker

Naked fish
01.2017 - 12.2020

St Spyridon College
Helena Mandilis