Helena Maniero
Payneham South,SA
Summary
Experienced recruiter with knowledge of Human Resources practices, procedures and guidelines.
Efficient in customer service with experience providing outstanding clerical support and operational assistance to meet staff needs.
Capable and highly organised when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Fluent in English, Italian and Spanish.
Self-motivated, flexible, and willing to take initiative and implement change.
Overview
12
12
years of professional experience
Work History
Talent Acquisition Manager
Davies Stewart Consulting
05.2023 - Current
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Analysed recruiting metrics to share reports and recommendations with stakeholders.
- Optimised sourcing networks and used proactive methods to direct source candidates.
- Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
- Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
- Managed recruitment process to keep candidates informed about application status and meet organisational recruitment goals.
- Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
- Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.
- Negotiated offers and closed deals to finalise the recruitment process and secure the best talent.
- Provided support to hiring managers and HR teams to keep recruitment processes aligned with organisational goals.
Senior Talent Acquisition Business Partner
Serco Aspac
10.2022 - 05.2023
- Responsible for delivering full end-to-end talent recruitment service to the business.
- Manage a portfolio of Federal and State contracts while successfully motivating and inspiring a team of 14.
- Workforce planning by proactively analysing market requirements. Identifying and optimising channels to attract, and source external candidates while maintaining quality pipelines of talent to meet variable business resource requirements.
- Develop and maintain deep knowledge of the business area through active working relationships with business units and leadership teams.
- Develop and maintain strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
- Deep knowledge of Success Factors and LiveHire functionalities as well as other key technology tools. Guides business managers in optimising technology and digital capabilities and actively identify improvements to the end-to-end lifecycle and experience.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight and competing deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Talent Acquisition Business Partner
Serco Aspac
05.2022 - 10.2022
- Responsible for delivering full end-to-end talent recruitment service to the business.
- Sourcing and screening candidates and working with hiring managers to coordinate interviews, offers and onboarding.
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service while working in a fast-paced environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Cultivated interpersonal skills by building positive relationships with others.
Recruitment Associate
Harrison McMillan
03.2022 - 05.2022
- Studied job descriptions and qualifications to determine applicant requirements.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Coordinated schedules to arrange management interviews with applicants.
- Developed recruiting strategies to identify qualified candidates and build a network.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Recruitment Advisor (ASO4) - Contract Role
Department For Health And Wellbeing
01.2022 - 03.2022
- Developed recruiting strategies to identify qualified candidates and build networks.
- Pre-screened resumes prior to sending to Local Health Network (LHN) hiring managers for consideration.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Operated and maintained applicant tracking and candidate management through Page Up (HR system).
- Improved organisational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Effectively managing internal communications and correspondence.
Administration Officer (ASO3)- Contract Role
Sapol
09.2020 - 01.2022
- Providing face to face contact to members of the public at Adelaide Airport .
- Coordinate data and documents relevant to the security clearance process. Obtaining customer details and inputting data accurately in timely manner from a range of sources into various computer applications.
- Treating staff members and customers fairly and in accordance with the principles of equity, diversity and equal opportunity.
- Answering customer queries and providing detailed information and guidance.
Recruitment Administrator - Contract Role
Datacom
07.2020 - 09.2020
- Assisting senior HR management in the recruitment process.
- Overseeing security clearance forms and processing.
- Identifying discrepancies.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Scanned documents and saved in database to keep records of essential organizational information.
- Added documents to file records and created new records to support filing needs.
- Cultivated and strengthened customer relationships through exceptional service and proactive follow-up.
Guest Service Agent
Virgin Australia
09.2019 - 12.2022
- Directing Guests as they arrive at the airport- providing information on itineraries, fares and fare rules.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Correctly checking in guests- collecting ticket coupons, tagging baggage, issuing boarding passes, checking passports and visas, collecting excess baggage charges.
- Rebooking Flights.
- Handling flight disruptions and cancellations- handling of guests who have been disrupted and/or recovery of poor guest experience by carrying out functions in the DCS.
- Maintained consistent positive customer feedback.
Venue Manager
Janus
08.2012 - 06.2019
- Delegated daily tasks to employees, streamlining daily progress and efficiency. Trained, coached and mentored them.
- Plan and coordinate events for a variety of customers, develop event decor and ambiance based on customer vision and budget.
- Utilise financial strategy and negotiations to maximise parameters of an event within a customer's budget.
- Manage supply chain to optimise food, beverage and labor costs inventory control.
- Liaise with head chef to design menu offerings.
- Provided administrative support, including processing purchase orders, service contracts and financial reports.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created social media presence to improve marketing and develop customer outreach strategies.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Oversee recruitment and staffing roster.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
Post Graduate Certificate - Human Resources Analytics
University of New South Wales
Sydney, NSW11.2024
Undergraduate Certificate - Aged Care
University of South Australia
Adelaide10.2020
Certificate - Food Safety Supervisor
Train To Gain
Sydney05.2017
Diploma - Hospitality & Management
SBTA
Sydney2013
Diploma - Hospitality And Management
IPSSAR Andrea Barbarigo
Venice, Italy2010
Certificate - Patisserie
IPSSAR Andrea Barbarigo
Venice2007
Diploma - Diploma in Catering
IPSSAR G. Maffioli
Castelfranco Veneto, Italy2005
Certification - Junior Barista
La Cimballi
Italy2005
Skills
- Project Management
- Relationship development
- Staff Management
- Revenue monitoring
- Conflict resolution
- Recruitment
- Customer service
- Office Administration
- Venue Marketing
- Cost controls
- MS Office
- Micros
- Page Up
- Bullhorn
- Success Factors
- LiveHire
Additional Information
References available upon request
Timeline
Talent Acquisition Manager
Davies Stewart Consulting
05.2023 - Current
Senior Talent Acquisition Business Partner
Serco Aspac
10.2022 - 05.2023
Talent Acquisition Business Partner
Serco Aspac
05.2022 - 10.2022
Recruitment Associate
Harrison McMillan
03.2022 - 05.2022
Recruitment Advisor (ASO4) - Contract Role
Department For Health And Wellbeing
01.2022 - 03.2022
Administration Officer (ASO3)- Contract Role
Sapol
09.2020 - 01.2022
Recruitment Administrator - Contract Role
Datacom
07.2020 - 09.2020
Guest Service Agent
Virgin Australia
09.2019 - 12.2022
Venue Manager
Janus
08.2012 - 06.2019
Post Graduate Certificate - Human Resources Analytics
University of New South Wales
Undergraduate Certificate - Aged Care
University of South Australia
Certificate - Food Safety Supervisor
Train To Gain
Diploma - Hospitality & Management
SBTA
Diploma - Hospitality And Management
IPSSAR Andrea Barbarigo
Certificate - Patisserie
IPSSAR Andrea Barbarigo
Diploma - Diploma in Catering
IPSSAR G. Maffioli
Certification - Junior Barista
La Cimballi
Similar Profiles
Praveen Prabhakar PPraveen Prabhakar P
Techno Functional Business Analyst at Davies Consulting Pvt. LtdTechno Functional Business Analyst at Davies Consulting Pvt. Ltd
Belén Rosero-SotoBelén Rosero-Soto
Consultant at Davies- Consulting DivisionConsultant at Davies- Consulting Division
Raymond Adhi PurwantoRaymond Adhi Purwanto
Senior Architectural Designer at Smallwood Reynolds Stewart StewartSenior Architectural Designer at Smallwood Reynolds Stewart Stewart