Helena Moutsos
Kingsgrove,NSW
Summary
I am a motivated, well-presented and dependable individual with a strong interest in retail, customer experience and professional service. My background in customer-facing roles, childcare settings and performing arts has developed my confidence, communication skills and ability to engage with people in a warm, professional manner. I work extremely well in fast-paced environments, stay calm under pressure and adapt quickly to new systems, expectations and tasks.
I am organised, reliable and committed to maintaining high presentation standards, both personally and within the workplace. I take initiative, learn quickly and enjoy contributing to a clean, efficient and customer-focused environment. With a strong work ethic, excellent people skills and a genuine commitment to delivering exceptional service, I am confident in my ability to add value to any retail or corporate team.
Overview
4
4
years of professional experience
Work History
Marketing Assistant
The Growth Directive
06.2025 - Current
- Developed and executed targeted email marketing campaigns to enhance customer engagement.
- Conducted market research to identify emerging trends and consumer preferences.
- Assisted in managing social media accounts, increasing brand visibility and audience interaction.
- Collaborated with cross-functional teams to support product launches and promotional events.
- Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
Event Singer / Professional Musician
Self-Employed
02.2024 - Current
- Collaborated with musicians and producers for project development and promotion.
- Coordinated live performances, ensuring seamless execution from sound checks to showtime.
- Trained emerging artists in vocal techniques and stage presence to foster talent growth.
- Managed finances effectively including budgeting for gigs expenses or investments into equipment resulting in steady profit growth.
Receptionist Administrator
Smart Technology Group (Aust) Pty Ltd
01.2022 - 12.2023
- Managed front desk operations, ensuring efficient flow of communications and visitor management.
- Coordinated scheduling for meetings, appointments, and conference room bookings to optimize resource use.
- Assisted in maintaining office supplies inventory, facilitating seamless daily operations and reducing downtime.
- Provided administrative support to team members, enhancing productivity through effective task prioritization.
- Responded promptly to inquiries via phone and email, delivering exceptional customer service to clients and stakeholders.
Childcare Volunteer Teacher
Stepping Stones Early Learning Centre
09.2023 - 10.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Developed and implemented age-appropriate educational activities to enhance children's learning experiences.
- Fostered a safe and nurturing environment, ensuring compliance with health and safety regulations.
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
Childcare Volunteer Teacher
Bambinos
11.2022 - 12.2022
- Supervised daily activities, ensuring safety and adherence to health regulations.
- Designed and implemented engaging lesson plans for diverse age groups.
- Consistently received high praise from supervisors for commitment to student success and dedication to professional growth.
- Maintained detailed records of students'' progress, adjusting lesson plans as needed to help them reach their full potential.
Education
All Saints Grammar
Sydney, NSW10-2025
Skills
- Strong customer insight & communication
- Confident with product knowledge recommendations
- Fast learner with high presentation standards
- Quick, practical problem-solving in busy environments
- Able to upsell & promote items naturally
- Excellent teamwork & people skills
Languages
English
Native or Bilingual
Greek
Professional Working
Interests
- Fashion and Style
- Interior Design
- Music, performing arts & vocal training
- Health, fitness & wellbeing
- Social media, content creation & branding
- Marketing, product design & consumer behaviour
- Working with children & community engagement
- Personal development & learning new skills
Timeline
Marketing Assistant
The Growth Directive
06.2025 - Current
Event Singer / Professional Musician
Self-Employed
02.2024 - Current
Childcare Volunteer Teacher
Stepping Stones Early Learning Centre
09.2023 - 10.2023
Childcare Volunteer Teacher
Bambinos
11.2022 - 12.2022
Receptionist Administrator
Smart Technology Group (Aust) Pty Ltd
01.2022 - 12.2023
All Saints Grammar