Helena Papakos
Clarinda,Australia
Summary
Motivated human resource student pursuing a double degree in Arts and Business at Monash University, majoring in Psychology and Human Resource Management. Proven leadership and customer service expertise, with a track record of enhancing team performance and delivering exceptional customer experiences. Skilled in driving measurable sales growth and committed to developing innovative HR strategies to optimize organizational success.
Overview
11
11
years of professional experience
Work History
Casual Sales Assistant
JD Sports
Ringwood, Australia
10.2023 - Current
- Provided excellent customer service to clients in person and over the phone
- Assisted customers in locating products, providing detailed information and recommendations.
- Accepted and completed cash, check and credit card payments.
- Handled returns and exchanges according to company policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
Part-time Stylist
Lovisa
Cheltenham, Australia
07.2021 - Current
- Greeted customers to determine wants or needs.
- Handled customer complaints in a professional manner.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Incorporated customer feedback to enhance shopping experience.
- Assisted in training new employees on proper use of equipment and safety protocols.
Food Truck Team Member
The Greek Stop
Clarinda, VIC
05.2021 - Current
- Prepared food items such as souvlaki, salads, as needed.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors and tidying up server stations in the food truck.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Assistant Store Manager
Lovisa
Cheltenham, Australia
11.2022 - 02.2023
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Delegated work to staff, setting priorities and goals.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Implemented campaigns and promotions to help with developing goods and services.
Casual Restaurant All-rounder
Public Grind
VIC, Australia
02.2021 - 07.2021
- Managed demanding morning rush with outstanding customer assistance.
- Ensured customer satisfaction with dining experience.
- Assisted in coffee-making during peak times.
- Executed store maintenance tasks including dishwashing, sweeping and mopping.
Christmas Casual Sales Assistant
Novo Shoes
Chadstone, Australia
11.2019 - 12.2019
- Engaged with customers to understand their preferences and informed them about current promotions and discounts.
- Organised stockroom shelves and bins according to store layout and product categories.
- Managed and resolved customer complaints efficiently.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Maintained cleanliness of the sales floor area at all times.
Crew Member
McDonald's
Clayton, Australia
12.2018 - 09.2019
- Operated cash register to process payments accurately and efficiently.
- Ensured rapid and efficient customer service to maintain high satisfaction levels during busy times.
- Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
- Provided solutions for customer disputes while maintaining service standards.
- Ensured compliance with safety regulations during food handling.
Work Experiment (assistant)
Department of Health and Human Services
Melbourne, Australia
06.2018 - 06.2018
- Organised and maintained filing systems for documents and records
- Participated in meetings to gain job insights
- Engaged with employees to understand their job roles and objectives.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Handled confidential information with discretion and integrity.
Preschool Teacher Assistant
Zenon Greek School
Malvern East, Australia
01.2014 - 01.2015
- Observed children to record development.
- Encouraged critical thinking skills through problem solving activities.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Expanded proficiency in Greek through teaching experiences.
Education
Bachelor of Arts/Bachelor of Business -
Monash University
Caulfield East, VIC, Australia10-2025
Year 12 VCE -
Sacred Heart Girls' College
Hughesdale, VIC, Australia02-2020
Completed year 12 VCE - Greek
Zenon Greek School
Malvern East, VIC, Australia02-2019
Skills
- Excellent communication
- Customer skills
- Employee training
- Retail management
- Leadership Development
- Teamwork and collaboration
- Processing payments
- Store opening and closing
- Skilled at Navigating Dynamic Retail Environments
- Organisational skills
- Consistent Punctuality
- Adaptability and flexibility
Languages
Greek
Native/ Bilingual
Accomplishments
- Academic Awards for Health Studies, Media and Electronics and Robotics in 2019
- Completed Greek as a 3/4 subject in year 11 (2019)
Affiliations
- Pilates Participant: Regularly attend pilates sessions to maintain flexibility and core strength.
- Active Gym Member: Consistently engage in gym activities to promote overall fitness and well-being.
- Engage with my grandparents through weekly Greek clubs, fostering intergenerational connections and cultural appreciation
References
References available upon request.
Timeline
Casual Sales Assistant
JD Sports
10.2023 - Current
Assistant Store Manager
Lovisa
11.2022 - 02.2023
Part-time Stylist
Lovisa
07.2021 - Current
Food Truck Team Member
The Greek Stop
05.2021 - Current
Casual Restaurant All-rounder
Public Grind
02.2021 - 07.2021
Christmas Casual Sales Assistant
Novo Shoes
11.2019 - 12.2019
Crew Member
McDonald's
12.2018 - 09.2019
Work Experiment (assistant)
Department of Health and Human Services
06.2018 - 06.2018
Preschool Teacher Assistant
Zenon Greek School
01.2014 - 01.2015
Bachelor of Arts/Bachelor of Business -
Monash University
Year 12 VCE -
Sacred Heart Girls' College
Completed year 12 VCE - Greek
Zenon Greek School
Similar Profiles
SOLOMON ETUH BROWNSOLOMON ETUH BROWN
Warehouse operative at JD SportsWarehouse operative at JD Sports
William ShortWilliam Short
Stockroom Supervisor at JD SportsStockroom Supervisor at JD Sports
Raphael VictoriaRaphael Victoria
Christmas Casual at JD SportsChristmas Casual at JD Sports