Helena Petaia
Melbourne,VIC
Summary
Motivated professional with extensive experience in customer service, administration, and operational support across pharmacy, aviation, and transport sectors. Proficient in managing high-volume inbound calls and resolving customer inquiries with precision. Currently pursuing a Certificate IV in Human Resource Management to enhance HR support and employee relations expertise. Recognized for adaptability, proactivity, and a consistently positive approach to tasks.
Overview
7
7
years of professional experience
Work History
Customer Concierge Representative-Ground Transport
Melbourne Airport
Melbourne, Victoria
06.2024 - Current
- Resolved customer inquiries with professionalism, handling over 50 inbound calls daily.
- Operated and supported SkiData parking systems while managing corporate parking cards.
- Provided system troubleshooting to enhance operational efficiency.
- Assessed vehicle infringement appeals, approving or declining payment plans based on compliance.
Pharmacy Assistant
Chemist Warehouse
Melbourne, Victoria
02.2021 - 01.2024
- Provided personalized customer service through direct assistance and collaboration with pharmacists.
- Managed inventory effectively, designed attractive product displays, and ensured cleanliness of work area.
- Processed POS transactions, including cash, EFTPOS, refunds, and exchanges efficiently.
- Responded to customer inquiries and resolved issues with empathy and promptness.
- Advised customers on over-the-counter medications and escalated concerns when necessary.
Passenger Service Agent & Turnaround Coordinator
Swissport. Air New Zealand, Air Asia, Scoot, Cebu Pacific
Melbourne, Victoria
01.2018 - 11.2020
- Supervised aircraft turnaround for multiple airlines, ensuring on-time departures and safety compliance.
- Qualified to operate airbridges and open doors for A320, A330, and 777 aircraft.
- Verified international travel documents and visas for compliance with global regulations.
- Managed flight check-ins and boarding across two DCS systems: Navitaire and Carina.
- Handled flight cancellations and delays by rebooking connecting flights and providing alternative solutions under pressure.
Education
Certificate IV - Human Resources Management
SWINBURNE OPEN EDUCATION
08-2025
Skills
- Customer service and support
- Call handling and flight assistance
- Administrative and systems management
- Visa processing
- Human resources knowledge
- DCS systems expertise
Timeline
Customer Concierge Representative-Ground Transport
Melbourne Airport
06.2024 - Current
Pharmacy Assistant
Chemist Warehouse
02.2021 - 01.2024
Passenger Service Agent & Turnaround Coordinator
Swissport. Air New Zealand, Air Asia, Scoot, Cebu Pacific
01.2018 - 11.2020
Certificate IV - Human Resources Management
SWINBURNE OPEN EDUCATION
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