Helena Rivers (moody)
BURLEIGH WATERS,QLD
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready Dynamic team player with a proven track record of delivering results and driving positive change. Strong analytical skills combined with a passion for problem-solving lead to effective solutions. Committed to achieving organizational goals through collaboration and innovation.for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Telesales Executive
belouis investment group
Gold Coast, QLD
05.2024 - 08.2024
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Maintained accurate records of customer interactions utilizing CRM software.
- Enhanced customer journey in alignment with service policies and standards, elevating satisfaction and referral rates.
Assistant Project Manager
smarter promotions
Gold Coast, QLD
03.2024 - 08.2024
- Monitored design processes from conceptual phase through construction.
- Tracked project deliverables, keeping assignments on task and on budget.
- Worked closely with senior managers to ensure that all projects were completed according to schedule.
- Produced thorough, accurate and timely reports of project activities.
- Gathered data from various sources in order to provide comprehensive analysis of project performance metrics.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Identified risks associated with projects and developed strategies for mitigating those risks.
- Developed project plans, identified resources and established deadlines.
- Participated in meetings with clients, contractors, vendors and other stakeholders regarding current projects.
- Created and maintained detailed project documentation including schedules, budgets, change orders and invoices.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Provided financial support by preparing invoices and estimates for projects.
- Assisted with the preparation of presentations, reports and other documents related to projects.
- Implemented quality control measures throughout each stage of a project's lifecycle.
- Developed and tracked project milestones to drive on-time and on-budget project delivery.
- Liaised with project manager to independently manage smaller projects or contribute to tasks and activities on larger projects.
- Brought in additional project personnel and resources to meet demands.
- Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
- Submitted budget estimates, progress reports and cost tracking reports.
Personal Assistant
smarter promotions
Gold Coast, QLD
01.2024 - 08.2024
- Performed various clerical tasks and organized office areas to promote productivity.
- Prepared records of client progress and services performed under care.
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
- Prepared and edited correspondence, reports, and presentations to support business operations.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Organized and maintained digital and physical filing systems for easy access and retrieval of documents.
- Maintained clerical correspondence via email and phone.
- Acted as the liaison between the executive and clients, maintaining strong professional relationships.
- Submitted reports to and reviewed reports with supervisor.
- Oversaw household management tasks, including coordinating with service providers and managing schedules.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Maintained confidential files related to personnel records or other sensitive information.
- Assisted in the hiring and onboarding process of new staff, providing training and support as needed.
- Transported clients to physician offices or on outings.
- Followed standard infection control protocols to avoid illness or contamination.
- Provided personal support to the executive, including errand running and personal shopping.
- Coordinated with other staff members to ensure seamless support and coverage.
Outbound Sales Representative
smarter promotions
Gold Coast, QLD
01.2019 - 08.2024
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Identified customer needs and provided tailored solutions to meet their requirements.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Collaborated with new customers to give details about company offerings.
- Assisted in developing training materials for new employees in the department.
- Followed up on sales leads through outbound calling.
- Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
Shift Manager
kiwi fish n chips
Gold Coast, QLD
06.2013 - 06.2018
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Conferred with management and subordinates to resolve problems or complaints.
- Communicated with other shift managers to facilitate continuum of customer service.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Monitored inventory levels and placed orders for supplies as needed.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured compliance with food safety regulations and quality standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Trained new employees on company policies, procedures, and job responsibilities.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Provided coaching and guidance to team members when necessary to improve performance.
- Identified needs of customers promptly and efficiently.
Duty Manager
pub n grub
Taupo New Zealand , North Island
06.2008 - 06.2013
- Recruited and trained new employees to meet job requirements.
- Monitored performance of staff members, offering advice where appropriate.
- Collaborated with upper management to improve productivity of operations.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Handled employee problems in absence of general manager.
- Developed and implemented strategies to improve customer service.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Liaised with other departments to ensure seamless operations across the organization.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
Restaurant Manager
pub n grub
Taupo New Zealand , north island
12.2008 - 07.2011
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Distributed food to service staff for prompt delivery to customers.
- Created new menu items based on customer feedback and industry trends.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Retail Sales Manager
The warehouse ltd
Taupo New Zealand , north island
10.2004 - 05.2011
- Managed a team of sales associates, ensuring high levels of customer service and sales performance.
- Set individual and team sales goals, motivating staff to meet and exceed these targets.
- Monitored team sales targets and addressed deficiencies.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Supported sales team members to drive growth and development.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Increased store sales by cross-selling complementary items.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
- Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
- Implemented innovative marketing campaigns to boost brand awareness.
Education
High School Diploma -
Taupo-nui-a-tia
Taupo New Zealand 11-1988
Skills
- Customer relationship management
- Sales negotiation
- Lead generation
- Customer service
- Project management
- Time management
- CRM software
- Data analysis
Timeline
Telesales Executive
belouis investment group
05.2024 - 08.2024
Assistant Project Manager
smarter promotions
03.2024 - 08.2024
Personal Assistant
smarter promotions
01.2024 - 08.2024
Outbound Sales Representative
smarter promotions
01.2019 - 08.2024
Shift Manager
kiwi fish n chips
06.2013 - 06.2018
Restaurant Manager
pub n grub
12.2008 - 07.2011
Duty Manager
pub n grub
06.2008 - 06.2013
Retail Sales Manager
The warehouse ltd
10.2004 - 05.2011
High School Diploma -
Taupo-nui-a-tia
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