Helena Sharp
Summary
Administrative professional with proven track record in managing office environments and facilitating efficient operations. Known for strong focus on team collaboration and adapting to changing needs, ensuring reliable support across various functions. Displays excellent organisational and communication skills, contributing to seamless office management.
Overview
8
8
years of professional experience
Work History
Administrative Officer Neurology Renal Metabolic
Queensland Children's Hospital
09.2023 - Current
- Assisted in managing office supplies and inventory levels to ensure operational efficiency.
- Supported scheduling and coordination of meetings and appointments for department directors.
- Maintained accurate records and documentation for administrative processes and communications.
- Handled incoming correspondence, prioritising urgent matters for timely response.
- Contributed to the development of office procedures to enhance workflow efficiency.
- Provided front desk support, greeting families and directing inquiries appropriately.
- Collaborated with team members on various projects, ensuring completion within deadlines.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Administrative Officer Divisional Reliever
Queensland Children's Hospital
02.2023 - 09.2023
- Adapted seamlessly across outpatient, inpatient, and directorate roles within the Division of Medicine, providing versatile support and ensuring operational continuity.
- Engaged with a diverse team, including administrative staff, nursing personnel, doctors, and management, building strong professional relationships.
- Utilised effective communication skills to navigate distinct procedures and daily tasks across different areas.
- Coordinated administrative operations to enhance workflow efficiency and maintain service quality.
- Managed scheduling and logistics for departmental meetings, ensuring optimal resource allocation.
- Streamlined document management processes, improving accessibility and compliance with regulatory standards.
- Collaborated with multidisciplinary teams to support patient care initiatives and operational goals.
Administrative Officer Hopsital in the Home
Queensland Children's Hospital
09.2022 - 02.2023
- Supported the nursing and allied health teams by managing retrospective bookings, admissions, discharges, vehicle bookings and maintenance, and recruitment.
- Maintained effective communication with team members, including Nurse Unit Managers, Allied Health Lead, Nursing Team Leader, and Fellow/Rotating Registrar.
- Oversaw the operation and management of the COVID Virtual Ward, including monitoring the email inbox and public dashboard for new admissions.
- Collaborated closely with the COVID Registrar to ensure a smooth and timely admission process for patients.
- Assumed responsibility for the Home Ventilation role on a bi-weekly basis and during staff absences, managing Support Workers and program families.
- Duties included scheduling shifts, submitting AVACS, covering shifts due to emergent leave, and addressing family requests.
Administrative Officer Child Health Service
Queensland Children's Hospital
01.2022 - 09.2022
- At the Child Health Service, was responsible for processing incoming referrals, managing the waitlists, contacting clients to offer services, and providing support to the clinical team.
- Developed proficiency in telephone communication, including addressing client inquiries and providing relevant information.
- Met daily call targets to ensure clients received services within the designated time frame.
- Gained experience working with various specialties, particularly the clinical nursing team.
- Participated in weekly team meetings dedicated to supporting the clinical team with bookings, calls, and interpreter arrangements.
- Coordinated with local teams to address important bookings and resolve issues flagged by clinical nurses, enhancing communication skills across different teams and specialties.
Team Member
Boost Juice
11.2020 - 01.2022
Crew Member
McDonald's
09.2017 - 03.2019
Education
Bachelor - Human Resources
Queensland University of Technology
Brisbane, QLD07-2026
High School Diploma -
Lourdes Hill College
Brisbane, QLD11-2020
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Scheduling appointments
- Relationship building
- Payroll and budgeting
- Expense reporting
- Travel arrangements
- Database administration
- Event coordination
- Procedure development
Timeline
Administrative Officer Neurology Renal Metabolic
Queensland Children's Hospital
09.2023 - Current
Administrative Officer Divisional Reliever
Queensland Children's Hospital
02.2023 - 09.2023
Administrative Officer Hopsital in the Home
Queensland Children's Hospital
09.2022 - 02.2023
Administrative Officer Child Health Service
Queensland Children's Hospital
01.2022 - 09.2022
Team Member
Boost Juice
11.2020 - 01.2022
Crew Member
McDonald's
09.2017 - 03.2019
Bachelor - Human Resources
Queensland University of Technology
High School Diploma -
Lourdes Hill College
Similar Profiles
Maisy PearsonMaisy Pearson
Operating Theatre Volunteer at Children's Hospital Foundation: Queensland Children's HospitalOperating Theatre Volunteer at Children's Hospital Foundation: Queensland Children's Hospital
Charmaine JonesCharmaine Jones
Revenue Officer at Queensland Children's HospitalRevenue Officer at Queensland Children's Hospital
Esther TownrowEsther Townrow
Registered Nurse at Queensland Children's HospitalRegistered Nurse at Queensland Children's Hospital
Mark CromptonMark Crompton
Renal Metabolic Senior Sales Specialist at AstraZeneca PharmaceuticalsRenal Metabolic Senior Sales Specialist at AstraZeneca Pharmaceuticals
WHITNEY DROLENWHITNEY DROLEN
Cardio-Renal-Metabolic Consultant at BOEHRINGER-INGELHEIMCardio-Renal-Metabolic Consultant at BOEHRINGER-INGELHEIM