Helena Soschino
Watermans Bay,WA
Summary
Dynamic bilingual professional with strong communication and customer service expertise, demonstrated at State Government Brazil. Proven ability to enhance client satisfaction through effective problem resolution and meticulous organization. Adept at managing sensitive information and optimizing administrative processes, contributing to improved operational efficiency and team collaboration.
Overview
2009
2009
years of professional experience
Work History
Hospitality Worker
Brazil
Casual Events
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
Administrative Assistant
State Government Brazil
01.2007 - 01.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Retail Sales Associate
Brazil
01.2005 - 01.2007
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
International Relations -
Uni Lasalle
Rio De Janeiro, BrazilRSA -
Australian Hotel Association
Online Skills
* Bilingual Portuguese and English
Strong communication and interpersonal skills
Customer service expertise
Administrative and organizational abilities
Timeline
Administrative Assistant
State Government Brazil
01.2007 - 01.2009
Retail Sales Associate
Brazil
01.2005 - 01.2007
Hospitality Worker
Brazil
International Relations -
Uni Lasalle
RSA -
Australian Hotel Association