Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Personal Information
Availability
Affiliations
Timeline
Generic

HELENA TSOUKLERIS

Mascot,Australia

Summary

I am a retail professional with over three years of experience in fast-paced environments, including roles at Supre and Coles, as well as valuable experience at small businesses like SHG and Handy Foods. My background has equipped me with skills in stock handling, hard work, and flexibility. I have a proven ability to deliver exceptional customer service, manage inventory efficiently, and collaborate effectively with team members to achieve sales targets. With strong problem-solving skills and a keen attention to detail, I am committed to enhancing the overall customer experience.

Overview

7
7
years of professional experience

Work History

Customer Service Cashier

Coles
, NSW
01.2023 - Current
  • Adjusted to varying shifts, busy periods, and changes in store procedures.
  • Juggled multiple tasks, prioritizing duties in a fast-paced environment.
  • Managed cash registers, processed transactions, and balanced cash drawers accurately.
  • Provided friendly and efficient service, enhancing the customer shopping experience.
  • Resolved customer complaints in a professional manner.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Retail Assistant

Supre
, NSW
10.2022 - Current
  • Developed strong interpersonal skills, providing excellent service to diverse customers.
  • Processed payments using cash register, credit card machine and POS system.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Experienced in stock management, including receiving, organizing, and replenishing merchandise.
  • Worked effectively with colleagues to achieve team objectives and maintain store operations.
  • Developed skills to address customer complaints and resolve issues efficiently.
  • Managed multiple tasks in a fast-paced environment, while prioritizing customer needs.

Customer Service Cashier

KFC
02.2022 - 03.2022
  • Meal Prep/Packing Food
  • Consumer Service.
  • Resolved customer complaints.
  • Used problem-solving skills.
  • Time Management.
  • Cash handling.
  • Followed food Safety and cleanliness Guideline.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.

Casual Assistant

SHG Distributors
01.2018 - 02.2022
  • Warehouse Order Packing
  • Store Shelf Packing
  • Customer Service
  • Cash Handling
  • Stock Ordering
  • Stock Rotation
  • Invoicing
  • Driver Assistant

Packing Assistant

Handy Foods
01.2018 - 02.2022
  • Stock Packing
  • Stock Ordering
  • Helped Transferring Orders
  • Stock Counting

Education

Secondary School -

Our Lady of The Sacred Heart College
10.2024

Primary School -

St Aidan's Maroubra Junction
01.2019

Primary School -

St Spyridon College
01.2015

Skills

  • Inventory stocking
  • Payment Processing
  • Reliable and responsible
  • Merchandise Packaging
  • Complaint Resolution
  • Problem solving
  • Cash handling
  • Credits and Refunds
  • Product scanning
  • Account invoicing
  • Team collaboration
  • Adaptable and flexible
  • Active listening
  • Multitasking abilities
  • Cleaning and sanitizing

Accomplishments

  • 2024 Debating Team Finalist
  • 2024 1st in Coure Economies
  • 2023 Supre Work Commendation
  • 2022 Best and Fairest Volleyball and Waterpolo Award
  • 2021, Academic Awards in Outstanding Achievement in Music and Technology Mandatory
  • 2021, Academic Awards in Consistent Application in Science, Religion Catholic Studies, PDHPE and Technology Mandatory
  • 2020, Academic Awards in Outstanding Achievements in English, Technology Mandatory
  • 2019, Mathematics Certificate of Achievement
  • 2018, St Aidan's Debating Team Finalist in the Catholic Combined Debating Team Competition

Hobbies and Interests

  • Culture Dancing
  • Oztag
  • Netball
  • Photography
  • Coding / Programming
  • Writing

Personal Information

Date of Birth: 06/14/07

Availability

  • 4pm to 9:00pm, 5am to 6pm
  • Sunday: 5am to 6pm

Affiliations

  • 7 Bridges Walk Stamper
  • School Open Days
  • Colour Run Helper
  • City to Surf Water Station
  • 5km Form Fest Helper
  • Little Athletics Volunteer Coach
  • Volunteer Choir at St Brigid's Green retirement living and aged care maroubra

Timeline

Customer Service Cashier

Coles
01.2023 - Current

Retail Assistant

Supre
10.2022 - Current

Customer Service Cashier

KFC
02.2022 - 03.2022

Casual Assistant

SHG Distributors
01.2018 - 02.2022

Packing Assistant

Handy Foods
01.2018 - 02.2022

Secondary School -

Our Lady of The Sacred Heart College

Primary School -

St Aidan's Maroubra Junction

Primary School -

St Spyridon College

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HELENA TSOUKLERIS