HELENA WEBBER
HAPPY VALLEY,Australia
Summary
Strategic business owner achieving significant growth in cleaning services by implementing effective marketing strategies and optimizing client retention. Proven operational excellence in inventory management and staff coordination enhances service quality, ensuring compliance with regulations and fostering strong client loyalty to maximize overall business potential.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Owner / Cleaner
The Cleaning Bee
Happy Valley, South Australia
2020 - Current
- Managed daily operations and maintained quality standards in service delivery.
- Developed targeted marketing strategies that increased customer acquisition and retention.
- Oversaw inventory management and procurement processes for supplies and materials.
- Ensured compliance with local regulations and industry standards consistently.
- Built strong relationships with clients to foster loyalty and repeat business.
- Coordinated staff schedules and managed resources to enhance operational productivity.
- Implemented operational improvements to enhance efficiency in business processes.
- Oversaw budgeting and financial management.
- Identified and pursued opportunities for business growth and diversification initiatives.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Collaborated with other owners on joint ventures and shared resources.
Receptionist / Assistant (Temp)
Raine & Horne
Morphett Vale, Australia
01.2017 - 12.2017
- Managed front-desk reception and addressed customer enquiries to ensure timely assistance
- Supported administrative tasks including filing, data entry, and appointment coordination to streamline operations
- Assisted agents with documentation and client follow-up to enhance client communication
Production Worker
Randstad
Morphett Vale, Australia
01.2017 - 12.2017
- Executed production and assembly tasks efficiently in fast-paced environment
- Adhered to WHS procedures to ensure safe workspace
- Collaborated with team to consistently achieve daily targets
Cashier / Grocery Assistant
Friendly Grocer
Yorkeys Knob, Australia
01.2015 - 12.2016
- Provided friendly customer service, effectively assisting with customer enquiries
- Operated tills and processed EFTPOS transactions, ensuring accurate cash handling
- Restocked shelves and maintained store presentation to enhance shopping experience
Receptionist / Personal Assistant
WA & CD Enterprises
Adelaide, Australia
01.2013 - 12.2015
- Managed reception duties while coordinating appointments to optimize scheduling
- Provided administrative support through efficient diary management and timely correspondence
- Assisted with office organization and workflow to enhance operational efficiency
Italian Tutor
Cabra College
Cumberland Park, Australia
01.2013 - 12.2015
- Conducted tutoring sessions focused on enhancing grammar, vocabulary, and conversation skills
- Developed customized learning materials to address specific student needs
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Italian Tutor
Nazareth College
Flinders Park, Australia
01.2013 - 12.2015
- Delivered tailored language tutoring for secondary students, enhancing their language skills and confidence
- Facilitated exam preparation and aligned learning with curriculum standards, ensuring students met academic goals
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Waitress / Barista
Stag Hotel
Adelaide, Australia
01.2012 - 12.2014
- Brewed coffee and crafted beverages, consistently meeting customer preferences in a high-volume café
- Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced hospitality environment
- Managed cash, EFTPOS, and performed end-of-shift reconciliation, ensuring accurate financial reporting
Education
Certificate in Residential Property Management - Level 1
REISA
Dulwich, SA01-2017
Diploma in Business Administration -
TAFE SA
Adelaide City Campus, SA01-2015
Year 12 -
Liceo Giosue Carducci High School
Bolzano, ITALY01-2011
Skills
- Quality cleaning services
- Exceptional customer service
- Basic cash management
- Telephone communication management
- Administrative and reception support
- Works effectively both independently and within a team, adapting to different work environments
- WHS procedures knowledge
- Communicates clearly and professionally with clients, colleagues, and stakeholders
- Task prioritization
- Organizational skills
- Inventory management
- Workflow coordination
- Time management skills
- Relationship building
- Business operations management
- Client relationship management
References
Available on request
Languages
English
Professional
Italian
Professional
Certification
- Valid South Australian Drivers License
- Working With Children Clearance
- National Police Clearance
Timeline
Receptionist / Assistant (Temp)
Raine & Horne
01.2017 - 12.2017
Production Worker
Randstad
01.2017 - 12.2017
Cashier / Grocery Assistant
Friendly Grocer
01.2015 - 12.2016
Receptionist / Personal Assistant
WA & CD Enterprises
01.2013 - 12.2015
Italian Tutor
Cabra College
01.2013 - 12.2015
Italian Tutor
Nazareth College
01.2013 - 12.2015
Waitress / Barista
Stag Hotel
01.2012 - 12.2014
Owner / Cleaner
The Cleaning Bee
2020 - Current
Certificate in Residential Property Management - Level 1
REISA
Diploma in Business Administration -
TAFE SA
Year 12 -
Liceo Giosue Carducci High School