Helena Zdravevski
Penshurst
Summary
Motivated and dedicated education professional with extensive experience in classroom management, customer service, and operational efficiency. Currently completing a Bachelor of Primary Education with specializations in English and Religious Education. Skilled at designing and delivering engaging, inclusive lesson plans tailored to diverse learning needs. Demonstrated leadership skills through supervisory roles in customer-facing environments, with a proven ability to train and mentor teams. Possesses strong organizational, communication, and problem-solving skills, complemented by a commitment to fostering positive relationships and promoting collaborative, supportive environments. Offers versatility and resourcefulness, with experience in both educational and operational roles, including border control and community volunteering, showcasing adaptability and a strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Border Force Officer | APS 2
Department of Home Affairs
08.2022 - Current
- Facilitate the movement of passengers across international borders, ensuring compliance with customs regulations (PACE).
- Process and assess Tourist Refund Scheme (TRS) claims and evaluate excess TRS referrals.
- Perform risk assessments for passengers and cargo, identifying prohibited imports for seizure or destruction.
- Reconcile air cargo manifests and manage passenger processing through the Integrated Cargo System (ICS).
- Maintain accurate records using TRIM and collaborate with cross-functional teams to enhance operational efficiency.
- Issue and process seizure notices and seize and destroy prohibited imports through the Air Cargo environment.
- Assist with Off Terminal Clearances (OTC).
Placement
Holy Family Catholic Primary School
06.2023 - 11.2023
- Implemented diverse and engaging lesson plans to cater to different learning styles, fostering a positive and inclusive classroom environment
- Established positive relationships with students, parents, and colleagues, promoting open communication to ensure a collaborative and supportive educational community
- Actively participated in professional development opportunities, staying abreast of current educational trends and pedagogical best practices to continuously improve teaching methodologies
- Successfully managed classroom logistics, including the organisation of materials, student assessments, and the implementation of behaviour management techniques to create a conducive learning environment
Volunteer
One Meal
08.2022 - 11.2022
- Engaged with the local community to provide hot fresh meals for the underprivileged
- Maintain high standards of health and safety during the time of COVID-19
- Helped prepare food and distribute weekly for over 200 individuals and their families
- Organize, distribute, and display goods for the community
Customer Service Supervisor | Click & Collect Supervisor
Coles Supermarkets
06.2019 - 08.2022
- Company Overview: Miranda Westfield
- Provide exceptional service to each customer at all points of interaction within the store
- Efficient engagement with customers to resolve complex issues and triage to a resolution the customer is satisfied with
- Utilise POS systems to process cash and card payments with efficiently and speed
- Train, monitor and motivate the team through new processes
- Agile and consistent monitoring of self-checkouts to prevent stock loss
- Manage the Click & Collect Departments daily operations
- Responsible of training new team members with haste during surge in demand during COVID-19
- Engaging in weekly rosters for a dynamic department where capacity changes rapidly
- Validate high value goods and conduct daily stock counts
- Miranda Westfield
Pharmacy Assistant
Diana’s Pharmacy
06.2019 - 12.2019
- Company Overview: Mortdale
- Ensured a clean and organised workspace to ensure customers had a safe and positive experience
- Managed and counted medical inventory to ensure the pharmacy had enough stock to meet consumer demands
- Assisted the licensed pharmacist organise medical products to ensure a logical and clear product display
- Referred customers to the pharmacist who required technical help
- Utilised POS systems for an efficient and quick transaction
- Answered and screened phone calls for the staff pharmacist in a friendly and efficient manner
- Mortdale
Education
Bachelor of Primary Education - English, Religious Education
Australian Catholic University
10.2025
Graduate Certificate in Makeup -
Renee Touma Makeup Artistry
06.2023
Higher School Certificate - Textiles and Design
Georges River College Oatley Senior Campus
12.2021
Skills
- Lesson Planning & Classroom Management
- Risk Assessment & Compliance
- Customer Service Excellence
- Training & Mentoring
- Multitasking & Time Management
- Communication & Relationship Building
- POS Systems & Inventory Management
- Information verification
Certification
- Working With Children Check: WWCC2416297E
- NESA Number: 982916
Timeline
Placement
Holy Family Catholic Primary School
06.2023 - 11.2023
Border Force Officer | APS 2
Department of Home Affairs
08.2022 - Current
Volunteer
One Meal
08.2022 - 11.2022
Customer Service Supervisor | Click & Collect Supervisor
Coles Supermarkets
06.2019 - 08.2022
Pharmacy Assistant
Diana’s Pharmacy
06.2019 - 12.2019
Graduate Certificate in Makeup -
Renee Touma Makeup Artistry
- Working With Children Check: WWCC2416297E
- NESA Number: 982916
Bachelor of Primary Education - English, Religious Education
Australian Catholic University
Higher School Certificate - Textiles and Design
Georges River College Oatley Senior Campus
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