Helena Junior Lui
Mount Druitt
Summary
Driven professional with experience at Brinks, excelling in workplace safety and customer service. Demonstrated ability to enhance production efficiency and team collaboration, achieving significant improvements in customer satisfaction and operational safety. Skilled in process control and effective communication, adept at fostering an environment of teamwork and high-quality output.
Overview
6
6
years of professional experience
Work History
Process Worker
Brinks
01.2019 - 10.2023
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Collaborated with team members to achieve daily production goals and consistently meet deadlines.
- Maintained compliance with health, safety, and environment practices.
- Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
- Prepared, boxed, and staged outgoing shipments.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
Airport Customer Service Agent
Swissport
01.2018 - 01.2019
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
Education
High School Diploma -
Best Training
New Zealand02.2015
High School Diploma -
Victoria University Secondary College - Deer Park Campus
Deer Park, VIC01.2013
Skills
- Workplace Safety
- Production Scheduling
- Housekeeping skills
- Shipment Processing
- Heavy Lifting
- Teamwork and Collaboration
- Multitasking and Organizing
- Process Control
- Customer Service
- Employee Training
- Teamwork and Communication
- Picking and Packing
- Good Communication
- Machine Operation
- Palletizing
Languages
Tonga
Native or Bilingual
Timeline
Process Worker
Brinks
01.2019 - 10.2023
Airport Customer Service Agent
Swissport
01.2018 - 01.2019
High School Diploma -
Best Training
High School Diploma -
Victoria University Secondary College - Deer Park Campus
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