Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Helen Clara Harmer

Perth,WA

Overview

40
40
years of professional experience

Work History

Self Employed Hairdresser

Sole Trader
07.2007 - Current
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Processed payments, entering sales in register for prompt customer service.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Counted and documented opening and closing cash amounts daily.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Distributed business cards outside of salon to generate new business.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Salon Owner/Operator/company Director

Kaiya Hair Design
01.1990 - 07.2007
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Maintained staff records and work schedules.
  • Oversaw daily salon operations and performed general salon tasks.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.

Apprentice/ Senior Stylist

Beyond The Fringe Hair Design
08.1983 - 01.1990
  • Prepared worksite by setting up required tools and supplies.
  • Prioritized and accomplished multiple tasks within established timeframes.
  • Completed comprehensive [Area of Study] apprenticeship program, successfully learning essential trade skills.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Answered telephone calls to provide information and schedule new appointments.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Studied advanced techniques to develop proficiency and better serve customers.

Education

No Degree - Year 10 GCSE

Trinity Catholic School
Warwick UK
05.1983

Skills

  • Supply Management
  • Service Coordination
  • Chemical Application
  • Cleaning and Sanitizing

Additional Information

Hard working, motivated, able to multi task and work as a team to reach common goals. won an award in training excellence.

Timeline

Self Employed Hairdresser

Sole Trader
07.2007 - Current

Salon Owner/Operator/company Director

Kaiya Hair Design
01.1990 - 07.2007

Apprentice/ Senior Stylist

Beyond The Fringe Hair Design
08.1983 - 01.1990

No Degree - Year 10 GCSE

Trinity Catholic School

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Helen Clara Harmer