Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Helene Holland

Brisbane,Australia

Summary

Sales Assistant with proven expertise in store operations, including opening and closing procedures. Demonstrates strong money handling skills and effective merchandising strategies. Excels in task management and time efficiency while ensuring security protocols are followed. Adept at addressing diverse customer needs with professionalism.

Overview

8
8
years of professional experience

Work History

Claims Consultant

Sure Insurance
Capalaba, QLD
03.2025 - Current
  • Collaborated with clients to gather necessary documentation for claims processing.
  • Reviewed policy details to ensure compliance with company standards.
  • Communicated claim status updates to clients and stakeholders promptly.
  • Resolved client inquiries effectively, ensuring high levels of satisfaction.
  • Documented claim investigations and maintained accurate records in the system.
  • Negotiated settlements with claimants or their representatives on behalf of the insurance company.
  • Ensured that all payments were made within established time frames outlined in the policy agreement.
  • Maintained accurate records of all claim activities in a centralized database system.
  • Identified potential fraudulent activity in order to protect the interests of the insurer.
  • Reviewed documents such as police reports, bills, invoices, photographs. related to claim processing.

Sales Assisstant

Naughty But Nice Capalaba
02.2021 - 04.2023
  • As a Sales Assistant at Naughty But Nice Capalaba, I provided exceptional customer service and assisted customers in finding the perfect products to meet their needs. I maintained a clean and organized store environment, ensuring that products were attractively displayed and easily accessible.
  • Demonstrated in-depth product knowledge, providing detailed information to customers and assisting them in making informed purchasing decisions.
  • Operated the cash register with accuracy and efficiency, processing transactions and ensuring a positive checkout experience for customers.
  • Assisted in visual merchandising and product presentation, contributing to an inviting and visually appealing store environment.

Trainee

Chardonnails
Brisbane
09.2017 - 02.2018
  • I was a trainee Beauty Therapist at this small salon on the bayside.
  • I worked here 6 days a week setting appointments, cleaning work areas, serving clients, preforming beauty treatments and handling the payment of services.
  • I also managed any customer/client complaints to the best of my ability.

Education

Double Diploma - Beauty Therapy and Salon Management

Ivy College
09.2018

Year 11 -

Capalaba State College
Brisbane
06.2012

Year 10 -

Wellington Point State School
Brisbane
04.2010

Skills

  • Self-motivation Skillful
  • Conflict Resolution Experienced
  • Critical thinking and problem solving Skillful
  • Creativity Skillful
  • Ability to Work Under Pressure Skillful
  • Ability to Multitask Expert
  • Adaptability Experienced
  • Communication Experienced
  • Ability to Work in a Team Expert
  • Communication Skills Expert
  • Customer Service Expert
  • Time Management Expert
  • Computer Skills Experienced
  • Teamwork Expert
  • Interpersonal Skills Experienced
  • Effective Time Management Experienced
  • Visual Merchandising Expert
  • Fast Learner
  • Claims processing
  • Documentation management
  • Customer service
  • Conflict resolution
  • Time management
  • Problem solving

References

  • Sasha, Warner, sashamay1901994@gmail.com, Naughty But Nice Capalaba, 0459 318 417
  • Steven, Glatback, Steviegee691@gmail.com, 0450 703 990

Timeline

Claims Consultant

Sure Insurance
03.2025 - Current

Sales Assisstant

Naughty But Nice Capalaba
02.2021 - 04.2023

Trainee

Chardonnails
09.2017 - 02.2018

Double Diploma - Beauty Therapy and Salon Management

Ivy College

Year 11 -

Capalaba State College

Year 10 -

Wellington Point State School

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Helene Holland