Helene Singleton
Airlie Beach,Australia
Summary
After spending my career in Aviation in many roles and many countries, I have started my new challenge as a 4 star Hotel Front Desk Receptionist. I am a very skilled and knowledgeable trilingual Customer Service Extraordinaire. I am committed, reliable, punctual, loyal and very hard working. I have always focused on going above and beyond my tasks to serve my passengers. My work ethic is superior as I take great pride in the service | provide. I am also able to exercise leadership capabilities by successfully motivating and inspiring others.
I would be delighted to elaborate should you wish to meet me in person. I am extremely grateful for your kind consideration. I would be very proud to contribute to enhance your business by adding my experience and tools acquired over the past twenty years. I am a French citizen with a permanent Australian visa and I just purchased a house in Airlie Beach. I look forward to meeting you at your convenience and my references are indeed available upon request.
Overview
29
29
years of professional experience
Work History
Front Desk Receptionist
Mackay Rydges Suites
Mackay, Australia
05.2024 - Current
- Guests check-in and checkout procedures on OPERA, reservations, billing, accounting, front desk admin duties, all kinds of problem solving and all general reception duties to a 90 rooms, 4 star hotel.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Completed basic bookkeeping and document filing.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Performed basic bookkeeping tasks and issued invoices as needed.
Customer Service Representative
Swissport
Mackay, Australia
02.2024 - 05.2024
- Qantas and Jetstar checkin, boarding, reservations and customer service duties
- Delivered prompt service to prioritize customer needs and managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Resolved customer complaints in a timely manner.
- Performed check-in procedures for both domestic and international flights.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Customer Service Representative
Proserpine And Hamilton Island Airports
Proserpine, Australia
09.2017 - 02.2024
- Jetstar, Qantas, Bonza and Skytrans airline agent
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Customer Service Representative
Cruise Whitsundays
01.2016 - 09.2017
- Bookings, checkin, general sales, running office
- Demonstrated respect, friendliness and willingness to help wherever needed
Cabin Crew Member
Virgin Atlantic Airways
01.1996 - 01.2005
- Provided the best in-flight service on long-haul flights around the globe
- Proud to represent the Virgin Flair
Education
Certificate III - Aviation
Aviation Industry
Whitsunday Coast Airport 06-2020
Masters In International Commerce - Marketing And Management
International School of Business
Paris, France 06-1994
Skills
- Customer Relations
- Staff Training
- Conflict Resolution
- Understanding Customer Needs
- Time Management
- Administrative Support
- Office Management
- Meticulous and organized
- Positive and professional
- Professional and polished presentation
- Multi-line telephone skills
- Office Administration
Languages
- French
- Spanish
Timeline
Front Desk Receptionist
Mackay Rydges Suites
05.2024 - Current
Customer Service Representative
Swissport
02.2024 - 05.2024
Customer Service Representative
Proserpine And Hamilton Island Airports
09.2017 - 02.2024
Customer Service Representative
Cruise Whitsundays
01.2016 - 09.2017
Cabin Crew Member
Virgin Atlantic Airways
01.1996 - 01.2005
Certificate III - Aviation
Aviation Industry
Masters In International Commerce - Marketing And Management
International School of Business